Location: United Kingdom
Function: Service
Reporting Line: Service Manager Italy
Level / Seniority: Medium- high level
Employment Contract Type: Full-Time
Education: Degree or technical qualification in Electrical Engineering, Renewable Energy, or a related field
Languages: Native English speaker, Knowledge of the Italian language will be considered a plus
Experience: Proven experience (typically 5+ years) in similar roles
JOB SUMMARY AND SCOPE
We are seeking an experienced Service Manager to lead and develop our after-sales service operations for solar inverter systems in the UK market. The role is responsible for ensuring high service quality, customer satisfaction, and technical excellence across residential, commercial, and utility-scale PV installations.
The Service Manager will act as the main interface between customers, service partners, and internal technical teams, while ensuring compliance with UK regulations and company standards.
ACTIVITIES
- Manage and continuously improve after-sales service activities for solar inverter products in the UK
- Lead, coach, and support internal service engineers and external service partners
- Ensure timely troubleshooting, repair, replacement, and commissioning supportAct as escalation point for complex technical issues and customer complaints
- Monitor service KPIs (response time, resolution time, customer satisfaction, warranty costs)
- Coordinate warranty claims, returns (RMA), and spare parts management
- Provide technical support and training to customers, installers, and partners
- Collaborate with Sales, Product Management, and R&D teams to feedback field issues and improve product reliability
- Support service strategy development and continuous improvement initiatives
TECHNICAL SKILLS
- Proven experience (typically 5+ years) in service or technical support roles within solar PV, inverters, power electronics, or renewable energy
- Strong knowledge of solar inverter systems and PV plant operation
- Experience managing teams or service partners
- Good understanding of the UK solar market and regulatory environment
- Willingness to travel within the UK as required
- Excellent communication skills in English (written and spoken)
- Knowledge of the Italian language will be considered a plus
- Proficiency with CRM and service management tools
BEHAVIORAL SKILLS
- Strong technical and analytical skills
- Excellent problem-solving and customer-facing skills
- Leadership and people management capabilities
- Customer-oriented mindset
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