Major Customer Office Manager

Attracting and identifying the best talent for our Branch Management vacancies across the South for our Merchanting, Partrnering and Sales divisions

Job Overview

As the Major Customer Office Manager, you will be responsible for overseeing the day-to-day sales operations and service delivery of from a newly created office serving our larger regional and national accounts in Bolton. You will ensure that all client requirements are met with efficiency and professionalism, while maintaining strong internal coordination across departments. This role requires a proactive leader who can manage a large team, streamline processes, and build lasting relationships with major clients to support business growth and customer satisfaction.

Key Responsibilities

• Manage the operational delivery of services to major accounts, ensuring high levels of customer satisfaction.
• Act as the primary point of contact for key clients, addressing queries, resolving issues, and maintaining strong relationships.
• Coordinate with internal departments including sales, logistics, and finance to ensure seamless service delivery.
• Monitor account performance and prepare regular reports on service levels, KPIs, and client feedback.
• Lead and develop a team of account coordinators and administrators to support client needs.
• Identify opportunities to improve processes and enhance customer experience.
• Support the onboarding of new major accounts and ensure smooth transitions.

Essential Skills & Qualifications

• Leadership: Proven ability to lead and develop a team in a fast-paced environment.
• Customer Service: Strong focus on delivering excellent service to key clients.
• Communication: Excellent verbal and written communication skills.
• Organisation: Ability to manage multiple priorities and deadlines effectively.
• Problem-Solving: Capable of resolving issues quickly and efficiently.
• Attention to Detail: Ensures accuracy and quality in all aspects of account management.

Qualifications

• Bachelor’s degree in business administration, management, or a related field. Or, 5+ years of experience in account management, customer service, or office management.
• Experience managing major or national accounts is highly desirable.
• Proficiency in Microsoft Office and CRM systems.
• 23 days annual leave, plus bank holidays (31 per year)
• Competitive company performance bonus scheme
• A contributory pension scheme
• Company funded Life Assurance
• A range of training and development programmes to help you progress your career

Civils & Lintels main aim is to consistently exceed our customer’s expectations, we know our people are at the heart of ensuring this happens which is why we are always on the lookout to recruit the best around. Whether it’s civils engineering or lintels, our customers rely on the in-depth knowledge of our depot teams so we make it our priority to provide the best training to ensure our colleagues are able to offer their expert advice and support.

Tomorrow’s construction projects will be more planet-friendly and people-friendly than ever before. Civils & Lintels exists to help achieve that mission with the latest products and the best advice, delivered exactly where and when needed. Every day, we’re proud to be part of a better tomorrow.

As part of the Huws Gray Group, we believe that a diverse and inclusive workforce makes us stronger, smarter and better at serving our customers. We’re proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you’re based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.

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