Network Operations Centre (NOC) Engineer
Direct message the job poster from Hydrogen Group
Title: 24/7 Network Operations Centre (NOC) Engineer
Located: onsite in NewtownAbbey, County Antrim
Schedule: Full-Time
Job Description
We are seeking a skilled and customer-focused IT/Network Engineer to join our dynamic 24/7 Operations Centre team in Belfast. You will be part of a shift-based team supporting critical infrastructure, resolving IT/network incidents with precision, and ensuring high-quality service delivery across a wide client base.
This role is ideal for someone who thrives in fast-paced environments, enjoys solving technical challenges, and is passionate about delivering excellent customer service.
Shift Pattern
- Days: 4 days on (7am-7pm), 4 days off → repeated twice
- Nights: 4 nights on (7pm-7am), 4 nights off → repeated twice
- Then cycle returns to days
All candidates must have experience working in a shift-based operational environment.
- Act as the first point of escalation for customer calls.
- Log and manage faults/service requests (via Remedy), resolving 95% at first touch.
- Work within strict SLAs to ensure timely resolution.
- Maintain accurate shift handovers and update support tickets.
- Keep customers informed throughout the fault lifecycle.
- Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems, and other IT systems.
- Manage circuit faults across ADSL, SDSL, Ethernet, NGA, MPF, and SMPF.
- Liaise with third-party engineers and suppliers to resolve issues.
- Support field engineers with remote configurations and link checks.
✅ What We're Looking For
- Proven experience in an IT Helpdesk or NOC environment.
- Strong troubleshooting skills in IT/Networking, with appropriate escalation practices.
- Background in enterprise network support; CCNA or equivalent preferred.
- Experience supporting Windows OS and servers.
- Knowledge of ITIL service environments and SLA adherence.
- Experience working with third-party suppliers and managing escalations.
- High attention to detail and ability to perform under pressure.
- Excellent communication and customer service skills.
- Eligible for Security Clearance.
- Strong teamwork, collaboration, and communication skills.
What's in it for You
- Opportunity for career progression and development
- Professional training & apprenticeships (including funded qualifications and exams)
- 23 days annual leave (rising to 27 with service) + option to buy more leave
- Paid volunteering day for charity or community work
- Employee Network Groups supporting diversity and inclusion
- 15 weeks' fully paid maternity, adoption, and shared parental leave
Requirements
- Previous experience in an operational centre/network environment
- Willingness to work a 24/7 shift rota and shift work experience
- Security cleared or ability to achieve clearance
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