Regional Operations Manager

Regional Operations Manager

Job ID 255244

Posted 08-Jan-2026

Role type Full-time

Areas of Interest Engineering/Maintenance

Location(s) Colchester – England – United Kingdom of Great Britain and Northern Ireland

Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service.

Job Summary:

• Responsible for the planning, delivery and close out of key, reactive and operationally impacting Client tactical requests, ensuring compliance and reducing operation risk
• Working in partnership with the Service Manager team, provide governance and strategic oversight, ensuring a coordinated control of Risk and Compliance.
• Provide operational capacity to react to unforeseen tactical operational issues, reducing risk and ensuring compliance (e.g. small / tactical operational projects such as ‘mirrors’, ‘toilets’, etc)
• Be the primary strategic and operational support point for the Business Unit Leader.
• Oversee operational activity in relation to key tactical operations requests across the contract.
• Oversee and fulfil all associated client reporting activities.
• Responsible for ensuring the team work to a transparent set of shared objectives.
• Provide subject matter advice and guidance to ensure the best delivery solution is delivered to the Client, including innovative and practical solutions
• Lead annual programmes, such as procurement and asset verifications in conjunction with key SLT members.
• Drive continuous improvement through leading tactical project delivery reviews.
• Drive superior account performance to support the client business and contractual objectives.
• Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
• Ensure full contract compliance on operational, risk, and compliance matters.
• Measure the contract’s performance against agreed targets and scorecard compliance.
• Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
• Support supply partner management by leading any Hypercare requirement and Value for Money reconciliations.
• Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value.
• In partnership with Service Managers and the wider Operational team, ensure all account Playbooks are evergreen and meeting the needs of the account.

Person Specification:

• The ability to work at pace, dynamically, whilst focusing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
• Experience working in retail real estate or a facilities management company
• Procurement / vendor management experience is required
• Demonstrated experience in managing large teams and stakeholder groups
• Experience in the areas of H&S and Energy Management an advantage
• Experience in delivering large scale change programmes an advantage
• Skills should include organisational development, people management, budget and resource development, and strategic planning
• Ability to lead and support a dynamic leadership team

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