Regional Operations Manager
Job ID 255244
Posted 08-Jan-2026
Role type Full-time
Areas of Interest Engineering/Maintenance
Location(s) Colchester - England - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service.
Job Summary:
- Responsible for the planning, delivery and close out of key, reactive and operationally impacting Client tactical requests, ensuring compliance and reducing operation risk
- Working in partnership with the Service Manager team, provide governance and strategic oversight, ensuring a coordinated control of Risk and Compliance.
- Provide operational capacity to react to unforeseen tactical operational issues, reducing risk and ensuring compliance (e.g. small / tactical operational projects such as 'mirrors', 'toilets', etc)
- Be the primary strategic and operational support point for the Business Unit Leader.
- Oversee operational activity in relation to key tactical operations requests across the contract.
- Oversee and fulfil all associated client reporting activities.
- Responsible for ensuring the team work to a transparent set of shared objectives.
- Provide subject matter advice and guidance to ensure the best delivery solution is delivered to the Client, including innovative and practical solutions
- Lead annual programmes, such as procurement and asset verifications in conjunction with key SLT members.
- Drive continuous improvement through leading tactical project delivery reviews.
- Drive superior account performance to support the client business and contractual objectives.
- Develop short and long term objectives to enhance service delivery levels, measure, deliver and report against these.
- Ensure full contract compliance on operational, risk, and compliance matters.
- Measure the contract’s performance against agreed targets and scorecard compliance.
- Lead by example in all supply partner relationships, ensuring all team members are managing and partnering with vendors professionally and efficiently, building best in class relationships.
- Support supply partner management by leading any Hypercare requirement and Value for Money reconciliations.
- Ensure CBRE’s technology platform is optimised to support the client’s operational needs and commercial value.
- In partnership with Service Managers and the wider Operational team, ensure all account Playbooks are evergreen and meeting the needs of the account.
Person Specification:
- The ability to work at pace, dynamically, whilst focusing on core deliverables, with regular re-prioritisation and an ability to deliver under pressure.
- Experience working in retail real estate or a facilities management company
- Procurement / vendor management experience is required
- Demonstrated experience in managing large teams and stakeholder groups
- Experience in the areas of H&S and Energy Management an advantage
- Experience in delivering large scale change programmes an advantage
- Skills should include organisational development, people management, budget and resource development, and strategic planning
- Ability to lead and support a dynamic leadership team
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