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Job Summary
The Manager, Business Operations is responsible for ensuring the development and implementation of transformation initiatives for the Global Insurance Industry to meet the current and future needs of the organization whilst fostering a collaborative and innovative team culture focused on operational excellence. Provide strategic, operational, and organizational support to the Global Insurance Leader. Drive end-to-end execution of strategic transformation initiatives, post-merger integration, operating cadences, and executive communications.
Focus Areas
- Strategic initiatives oversight (i.e., Post-merger integration and transformation support, etc.)
- Governance and cadence management
- Executive preparation (presentations, briefings, reporting)
- Cross-functional coordination and leadership support
Role Purpose
- Support the Global Insurance Leader in executing strategic priorities and ensuring operational excellence
- Provide direction, structure, and follow-through on transformation initiatives, including post-merger integration
- Act as a trusted advisor and coordination hub between leadership, stakeholders, and global teams
Key Responsibilities
- Establishes and optimizes day‑to‑day operational activities, including revenue and sales growth, expense, cost and margin control and monthly, quarterly and annual financial goal management
- Leads efforts to develop and improve processes, implementing common management processes/services to leverage organizational resources
- Directs operations review of cost and service structures, productivity measures and delivery methods to achieve planned targets
- Manages and oversees day‑to‑day operations to meet budget and other financial goals
- Supports development and implementation of a system to track and report on progress of strategic plan implementation
- Ensures all department heads are fully informed of operational objectives of the business
- Participates in design and development of operational processes, policies and improvements for each department in their domain
- Manages and oversees establishment of performance goals and allocates resources
- Ensures operational activities comply with organizational requirements for quality management, legal stipulations and general duty of care
- Participates in acquisition and growth activities that support overall business objectives and plans
- Advises management team and/or department heads on key planning issues and makes recommendations on important business decisions
- Facilitates regular meetings with department heads to ensure operational objectives are achieved
- Implements tactical human resource procedures, managing and leading teams, setting goals and managing performance accordingly
Academic Qualifications and Certifications
- MBA or master’s degree in business or related field (optional but valued)
Key Skills & Experience
- 5–8+ years of experience in business operations, strategy or business consulting, PMO, chief‑of‑staff roles, or strategic execution roles
- Experience managing transformation projects and/or post‑merger integration
- Strong program and stakeholder management capabilities
- Excellent high‑quality presentation creation skills (PowerPoint, storytelling, executive reporting)
- High proficiency in Microsoft Office 365 (Excel, PowerPoint, Teams)
- Experience in global organizations or distributed teams
- Experience working directly with C‑level or senior executives
- Multilingual abilities are a plus
- Preferred: background in technology services or insurance
Personal Attributes
- Highly structured, organized, and reliable
- Willingness to impact
- Strong analytical and problem‑solving mindset
- Ability to influence without authority and work across hierarchical boundaries
- Discreet with sensitive information
- Proactive, autonomous, and comfortable with ambiguity
- Strong communicator with excellent interpersonal skills
Workplace type
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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Seniority level
Director
Employment type
Full‑time
Job function
Management and Manufacturing
Industries
IT Services and IT Consulting
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