Operational Resilience Manager - Financial Services/Insurance
Matchtech City Of London, England, United Kingdom
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This range is provided by Matchtech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
My clients who are a leading business operating within the Financial Services/Insurance sector are recruiting for a Group Operational Resilience Manager to join on a permanent basis in London (hybrid working arrangements minimum 3 days in the office per week).
Role – Group Operational Resilience Manager
Location - London - hybrid working (minimum 3 days onsite per week)
Type - Permanent
It is essential to have experience either within the Financial Services OR Insurance sector.
Key responsibilities
- Own and embed the operational resilience framework as business‑as‑usual across the group, ensuring it is integrated into culture, governance, and decision‑making.
- Identify, map, and regularly review Important Business Services (IBSs), associated resources, and dependencies across people, processes, technology, and third parties.
- Define, document, and maintain Impact Tolerances (ITols), ensuring they are regulator‑aligned, clearly justified, and Board‑approved.
- Design and deliver a robust annual testing and scenario programme, linking identified vulnerabilities to remediation actions.
- Oversee third‑party resilience, including delegated authority and sub‑outsourcing arrangements, with appropriate assurance, testing, and exit planning.
- Align operational resilience with incident, crisis, and business continuity management, including escalation and regulatory reporting.
- Prepare and present clear, transparent resilience reporting, self‑assessments, and test outcomes to the Board and governance committees.
- Drive continuous improvement through horizon scanning, regulatory awareness, and organisation‑wide training and accountability.
Key skills and experience
- Proven experience in operational resilience, risk management, business continuity, or related fields (insurance/financial services preferred).
- Strong understanding of UK regulatory requirements (PRA, FCA, Lloyd’s Principles).
- Knowledge of requirements in other jurisdictions is beneficial.
- Excellent stakeholder management, communication, and influencing skills.
- Analytical mindset with ability to link resource mapping, vulnerabilities, and testing.
- Experience with third party risk management and incident response.
- Strong team player, with the ability to build relationships with colleagues and external stakeholders.
- To apply for this Group Operational Resilience Manager, Group Resilience Manager, Operational Resilience Manager, Group Operational Risk Manager, Operational Risk Manager candidates must be eligible to live and work in the UK.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Other (Staffing and Recruiting, Financial Services, and Insurance)
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