Senior CRM Executive – THG Nutrition
About THG: We are THG, a global e‑commerce group on a mission to be the online leader in beauty and sports nutrition. Our portfolio includes leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty, forming our two core businesses: THG Beauty and THG Nutrition.
Job Information
- Job Title: Senior CRM Executive – UK
- Reporting to: CRM Manager
- Company: THG Nutrition
- Location: THG HQ (WA15 0AF), fully office‑based
Life at Nutrition & Wellness
Nutrient & Wellness is home to some of the best‑loved and most trusted names in wellbeing and nutrition, including Myprotein, the world’s largest online sports nutrition brand, and its family of brands – Myvegan, Myvitamins and MP Activewear. We aim to be the world’s most empowering health movement, championing healthy, active lives and breaking conventions to power and empower those who want more.
Why be a Senior CRM Executive at THG?
As part of a dynamic, innovative team, you’ll work with market‑leading brands, develop your career in a global e‑commerce leader, and drive measurable results in a fast‑paced industry. You’ll have exposure to high‑impact campaigns and cutting‑edge CRM tools, with opportunities for progression and a supportive environment.
As a Senior CRM Executive, you’ll:
- Design and implement CRM strategies to enhance customer acquisition, retention, and loyalty.
- Plan, execute, and optimise multi‑channel CRM campaigns across email, SMS, and push notifications.
- Utilise customer data for segmentation and personalised communications to diverse customer groups.
- Analyse campaign performance and customer behaviour, providing actionable insights for CRM improvements.
- Collaborate with marketing, trading, brand, and campaign teams to ensure cohesive messaging and business alignment.
- Mentor CRM Executives, offering guidance on best practices and fostering professional growth.
What skills and experience do you need for this role?
- Minimum 2 years of CRM experience, preferably in retail e‑commerce.
- Proficiency with CRM platforms and marketing automation tools.
- Strong analytical skills and experience with data analysis and reporting.
- Excellent verbal and written communication skills, with the ability to create compelling content.
- Ability to design innovative CRM campaigns that engage diverse audiences.
- High level of attention to detail when managing data and executing campaigns.
- Experience with A/B testing and optimisation of CRM initiatives.
- Collaborative mindset, with a track record of working cross‑functionally to deliver results.
What’s in it for me?
- Career Development – Access bespoke development programmes designed by our in‑house L&D team and an industry‑leading training provider.
- Enhanced Leave – 25 days annual leave plus bank holidays; buy back up to 3 days each year, up to 10 days compassionate leave, 2 days volunteer leave after 12 months, and a day off on your birthday.
- Enhanced maternity and paternity pay, depending on length of service.
- Wellbeing Support – In‑house GP appointments, CBT therapist, 24/7 Employee Assistance Programme (EAP) by Bupa, state‑of‑the‑art on‑site gym, and on‑site physio.
Other Perks
- Save up to 12% on personal tech through salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On‑site staff shop and barber.
- Refer a candidate and receive up to £1,000 once they pass probation.
- Anniversary gifts at 5 and 10 years of service.
Equal Opportunity and Diversity Statement
We are an equal opportunities employer. We’re committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability. THG is a Disability‑Confident, Committed employer and welcomes applications from all sections of the community.
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