Customer Success Advisor (Instructor Support)

Customer Success Advisor (Instructor Support)

£26,500 – £28,000 per year | Full-time | Permanent
Location: Ripon – office based (commutable from Harrogate, York, Thirsk, Northallerton)
Monday to Friday | No weekends | No evenings

Please note this is NOT a sales role

There is no cold calling, no commission, and no sales targets.

About the Role

We’re recruiting a Customer Success–focused Relationship Manager to join the Head Office team at Bill Plant Driving School, one of the UK’s largest and most trusted driving tuition providers.

This is a relationship-led, customer support role focused on onboarding, coaching, and ongoing account management for our network of self-employed driving instructors.

You’ll help instructors grow their businesses, solve problems, and deliver great experiences to learners — supported by a friendly, collaborative team.

What You’ll Be Doing

In this Customer Success / Relationship Management role, you will:

• Build long-term relationships with driving instructors
• Provide customer support and business guidance via regular calls
• Support instructor onboarding during their first 6 months
• Coach instructors on planning, growth, and pupil supply
• Resolve queries with empathy and professionalism
• Work closely with marketing, training, accounts, and vehicle teams
• Keep accurate records using CRM systems and Outlook

This role suits someone who enjoys helping people succeed, not selling to them.

Skills & Experience

We’re open to different backgrounds. Experience may include:

• Customer Success or Customer Support
• Relationship Management or Account Management (non-sales)
• Client Onboarding or Member Support
• Business Support or Coaching
• CRM systems and Microsoft Outlook
• Stakeholder management and problem solving

Who This Role Is Ideal For

This role is particularly well suited to people from:

• Customer support or customer success roles
• Hospitality or retail management
• Call centre senior advisor or team leader roles
• Education, training, or membership organisations

If you’re organised, positive, resilient, and enjoy building relationships, you’ll thrive here.

What You’ll Get

• Permanent, full-time role
• Monday to Friday working hours
• Free on-site parking and cycle-to-work scheme
• Supportive team culture and regular company events
• Full training and clear progression opportunities

This is a long-term career opportunity, not just a job.

About Bill Plant Driving School

Bill Plant Driving School supports thousands of driving instructors across the UK. Our Head Office team plays a key role in helping instructors succeed through high-quality support, training, and relationship management.

Apply Now

If you’re looking for a stable, people-focused Customer Success role where you can make a genuine difference every day, we’d love to hear from you. Please send your CV to careers@billplant.co.uk

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