Out of the successful launch of Chase in 2021, we’re a new team, with a new mission. We’re creating products that solve real world problems and put customers at the center - all in an environment that nurtures skills and helps you realize your potential. Our team is key to our success. We’re people-first. We value collaboration, curiosity and commitment.
As a Product Manager at JPMorganChase within the Cards Platform team, you are the heart of this venture, focused on getting smart ideas into the hands of our customers. You have a curious mindset, thrive in collaborative squads, and are passionate about new technology. By your nature, you are also solution-oriented, commercially savvy, and have a passion for fintech innovations. You thrive in working on high-impact projects that require clear communication and expectation setting across cross-functional teams, and working hands-on with customers on requirement development, technology implementation, and go-live activities.
While we’re looking for professional skills, culture is just as important to us. We understand that everyone's unique – and that diversity of thought, experience and background is what makes a good team great. By bringing people with different points of view together, we can represent everyone and truly reflect the communities we serve. This way, there's scope for you to make a huge difference – on us as a company, and on our clients and business partners around the world
Job responsibilities
- Be the voice of customers in your product and API designs, and play an active role in designing a product development process that engages customer point-of-view and insights frequently
- Own key customer journeys, with deep understanding for their jobs-to-done and pain points from sales engagement, integrations, all the way to business-as-usual post-launch operations
- Represent the product internally and work closely with peer teams to identify dependencies and align execution, ensuring any shared customers are shielded from unnecessary coordination complexity
- Gather and write product requirements through collaborative stakeholder partnerships (engineering, design & research, legal, controls, and peer product teams, etc.)
- Shape visions alongside execution goals (via OKRs) to ensure the team stays inspired while iteratively delivering
- Develop and run Agile ceremonies such as sprint planning and standups alongside engineering leads
- Facilitate new business approvals process, product reviews, policy and compliance checks for both product and complementary operational processes, market research, and go-to-market activities
- Advocate for platform thinking to ensure the team is building with scale, extensibility, and reusability in mind, while striking a balance between commercial milestones
- Communicate effectively and proactively with diverse senior leaders, to ensure alignment on goals and project progress alongside a clear overarching organizational objectives
Required qualifications, capabilities and skills
- Experience in a product management role building SaaS platforms in B2B businesses
- Experience with platform/ API products and related system design concepts in order to help translate the needs and requirements of the customers into a well-designed services
- Experience with leading customer discovery efforts to deeply understand (e.g. interviews/desk research/ A/B testing, etc.) user needs, pain points, motivations to change, and decision processes
- Domain knowledge in financial products, e.g. card issuing, lending, banking as a service, merchant acquiring, etc.
- Knowledge for the additional rigor around regulatory requirements that banks are subjected to
- Self-starter, keen to take independent ownership and responsibility in their role
- Appetite to learn new technologies and working closely in a fast-paced, cross-functional environment
- Enjoy being hands-on in day-to-day functions to keep a new organization moving forward, which can include testing APIs, obtaining ad hoc customer feedback with supervision from research, designing and adjusting ways-of-working in a new team, etc.
Preferred qualifications, capabilities and skills
- End-to-end knowledge with B2B product development and operation processes
- Knowledge working with Cards Issuing, Processing, Wallets, and other Cards related domains
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