Customer Experience Manager

Get AI-powered advice on this job and more exclusive features.

This range is provided by Cactus Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Cactus Search

Resourcing Manager - Customer Contact - Management, Planning, Transformation, Digital & Director Level at Cactus Search - Permanent, Interim &…

We’re on the lookout for a dynamic Customer Experience Manager to lead our large-scale contact centre. If you're passionate about elevating service, empowering people, and shaping seamless customer journeys—this is your role.

This role will be fully onsite in the South West for the 1st 6 months & then will progress to a hybrid business model.

What you’ll do:

• Lead a customer contact team of 250–500FTE to deliver outstanding customer experiences
• Champion CEX journey mapping and CX best practices
• Own BAU performance while driving continuous improvement
• Inspire a high-performing, people-first culture

What you bring:

• Proven senior leadership in large contact centre environments
• Sharp CX instincts and journey management experience
• A coaching mindset and a love for getting the best from teams

Why us?

Because you want to make real change, not just manage. You believe great service is a team sport—and you're ready to lead from the front.

Please share your CV to matt@cactussearch.co.uk

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting

Referrals increase your chances of interviewing at Cactus Search by 2x

Get notified about new Customer Experience Manager jobs in Wiltshire, England, United Kingdom.

Marden, England, United Kingdom 1 month ago

Salisbury, England, United Kingdom 5 days ago

Corsham, England, United Kingdom 1 week ago

Salisbury, England, United Kingdom 5 days ago

Ansty, England, United Kingdom 3 weeks ago

Devizes, England, United Kingdom 4 weeks ago

Trowbridge, England, United Kingdom 3 weeks ago

Trowbridge, England, United Kingdom 1 week ago

Trowbridge, England, United Kingdom 3 days ago

Salisbury, England, United Kingdom 1 week ago

Wiltshire, England, United Kingdom 1 week ago

Salisbury, England, United Kingdom 1 week ago

Chippenham, England, United Kingdom 1 day ago

Salisbury, England, United Kingdom 3 hours ago

Salisbury, England, United Kingdom 1 day ago

Chippenham, England, United Kingdom 1 day ago

Chippenham, England, United Kingdom 1 day ago

Salisbury, England, United Kingdom 1 day ago

Chippenham, England, United Kingdom 2 weeks ago

Shop Volunteer - Bradford on Avon - Wiltshire

Bradford-On-Avon, England, United Kingdom 2 weeks ago

Salisbury, England, United Kingdom 2 weeks ago

Training and Operations Support - Cleaning Industry

Salisbury, England, United Kingdom 6 days ago

Stockton, England, United Kingdom 2 weeks ago

Devizes, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr