Customer Success Executive at Cameron Pink
Overview
Cameron Pink is hiring a Customer Success Executive to join its fast-growing SaaS team in Woking, Surrey. This hybrid role offers a competitive salary of £35,000–£40,000 per annum, plus up to £5,000 in OTE incentives, equity options, and a comprehensive benefits package. If you’re passionate about helping customers thrive and want to make a measurable impact, this is your opportunity to become a trusted partner in digital transformation.
Key Information
- Job Title: Customer Success Executive
- Company: Cameron Pink
- Location: GU22, Woking, Surrey (Hybrid: minimum 3 days in office)
- Work Type: Full-Time
- Salary: £35,000–£40,000 + up to £5,000 OTE + Equity Options
- Contract Type: Permanent
- Application Deadline: Rolling (early application encouraged)
Why This Role Stands Out
You’ll join a dynamic tech environment where your work directly shapes how customers use digital solutions, drives ROI, and builds long-term relationships. From onboarding to ongoing support, you’ll be the voice of the customer—guiding success, influencing product development, and ensuring zero attrition across your accounts.
Key Responsibilities
- Serve as the primary post-sale contact for assigned accounts
- Guide onboarding, configuration, and best practices for digital experience management
- Create tailored success plans aligned with customer goals
- Monitor account health, usage, and feedback to ensure satisfaction and retention
- Conduct Benefits Realisation exercises to identify added value
- Collaborate with Sales, Product, and Support teams to resolve issues
- Represent the customer voice internally to influence product enhancements
- Maintain loyalty and engagement across your customer base
Candidate Profile
You’ll thrive in this role if you have:
- 2+ years in Customer Success, Account Management, or SaaS implementation
- Experience with CMS platforms (e.g., WordPress, Drupal) or similar digital tools
- Passion for technology and digital transformation
- Strong communication, presentation, and relationship-building skills
- Analytical mindset with the ability to turn data into actionable insights
- Proactive, organized, and customer-focused approach
Bonus Skills
- Training in sales/account management (e.g., Target Account Selling)
- Experience with marketing automation tools (e.g., HubSpot) or support tracking platforms
- Public sector experience
- Growth mindset and eagerness to learn
Benefits
Cameron Pink offers a robust package designed to support your career and wellbeing:
- Competitive salary + performance-based incentives
- Equity options to share in company success
- Retail discounts, 24/7 GP access, and wellness support
- Hybrid working model for better work-life balance
- Direct mentorship from a successful entrepreneur
- Opportunity to contribute to projects impacting millions of users
How to Apply
Click here to Submit your application via the job portal. Include your CV and a brief cover letter highlighting your experience in customer success and your passion for digital transformation.
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