Overview
Front Office Manager - Conrad New York Downtown
The stunning Forbes 4-Star Conrad New York is looking for a Front Office Manager to join the team. Stay inspired and join the pinnacle of luxury in the heart of Lower Manhattan featuring 463 rooms, 30000 square feet of banquet space and 3 food and beverage outlets. This includes a 3-meal restaurant, rooftop bar and in-room dining. Join the team at the Conrad New York Downtown, which is minutes away from Tribeca, Greenwich Village, SoHo and Wall Street. The hotel is also walking distance to attractions such as the World Trade Center, Oculus, Statue of Liberty, Staten Island Ferry, Brookfield Place and more.
The role reports to the Director of Front Office and oversees up to 30 union team members in the Guest Services, PBX, Bell and Door departments.
Responsibilities
- Manage all Front Office operations to include guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
- Monitor and develop team member performance including supervision, scheduling, counseling and evaluations, and delivering recognition and reward.
- Monitor and assess service and satisfaction trends, evaluate and address issues, and make improvements accordingly.
- Ensure compliance with Company standards.
- Meet and greet guests and respond to inquiries, requests and issues in a timely, friendly and efficient manner; resolve guest concerns.
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies, and knowledge of the local area and events.
- Complete audit procedures as needed.
- Recruit, interview and train team members.
What are we looking for?
The organization seeks demonstration of Hilton values and attributes such as Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now. We look for:
- Hospitality — delivering exceptional guest experiences
- Integrity — doing the right thing all the time
- Leadership — being leaders in industry and communities
- Teamwork — being team players
- Ownership — ownership of actions and decisions
- Now — operating with urgency and discipline
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton?
Hilton is a leading global hospitality company with a broad range of brands and a long-standing commitment to exceptional guest experiences. Our team members are central to delivering remarkable hospitality experiences worldwide.
The Benefits
Hilton is proud to have an award-winning workplace culture. We support the mental and physical wellbeing of all Team Members with programs and benefits such as:
- Health insurance
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
- Go Hilton travel discounts
- Best-in-Class Paid Time Off (PTO)
- Parental leave
- Employee stock purchase program (ESPP) with 15% discount
- Debt-free education opportunities and credentials
Salary Range: The annual salary for this role is $67,600 and is based on applicable and specialized experience and location.
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