Our Product Management team drives product initiatives from inception through execution, launching products and features across our global footprint. We collaborate closely with engineers, designers, analysts, marketers, and other cross‑functional team members to ship remarkable features.
About the Role
Product Manager – AI Strategy to lead the integration of cutting‑edge artificial intelligence across the Crypto.com App. Act as the strategic bridge between AI capabilities and the core user experience, embedding intelligence into onboarding, KYC flows, and AI‑driven insights that empower user decision‑making.
Responsibilities
- Strategic Collaboration: Partner with product leads across the Crypto.com App to identify opportunities for AI integration, ensuring a unified and intelligent user experience across all feature verticals.
- Product Vision & Roadmap: Define and drive the strategy for customer‑facing AI and data products, balancing long‑term innovation with immediate operational wins.
- AI Integration & Excellence: Work alongside AI/ML researchers to integrate generative AI models (LLMs) into core features, ensuring high standards for response quality, relevance, and latency.
- Cross‑Functional Leadership: Lead multidisciplinary teams—including Engineering, Data Infrastructure, and Design—to translate complex AI capabilities into intuitive, mobile‑first requirements.
- Operational Intelligence: Scale AI‑powered support tools and automated verification flows (KYC) to enhance efficiency while maintaining a frictionless user experience.
- Data‑Driven Iteration: Define success metrics and monitor product performance to drive continuous, rapid experimentation and feature optimization.
- Trust & Security: Ensure all AI‑driven products adhere to global standards for data privacy, reliability, and ethical AI practices.
Requirements
- Experience: 3+ years of product management, specifically within AI, fintech, or high‑growth data platform environments.
- AI/ML Literacy: Strong understanding of generative AI fundamentals, prompt engineering, model limitations, and deploying LLMs in production.
- Collaborative Mindset: Proven ability to influence and collaborate with diverse product teams to bring complex, multi‑layered features to life.
- Technical Familiarity: Experience with AI agent tooling (e.g., Alfred AI) and optimizing user verification or support workflows through automation.
- Strategic Execution: Ability to manage high‑level strategy while maintaining a hands‑on approach to product delivery and detail‑oriented execution.
- User‑First Mindset: Passion for translating sophisticated technical solutions into impactful, easy‑to‑use experiences for a global audience.
- Domain Knowledge: Previous experience delivering customer‑facing AI products is highly preferred; familiarity with crypto ecosystems is a plus.
- Education: Bachelor’s degree in a technical or business field; advanced degrees (Masters/MBA) are a plus.
Benefits
- Competitive salary
- Medical insurance package with extended coverage to dependents
- Attractive annual leave entitlement including birthday and work anniversary
- Work flexibility: hybrid or remote setup and flexible work hours
- Internal mobility program offering diverse career scope
- Crypto.com Visa card upon joining
Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
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