Service Operations Manager

• Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.
• Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.
• Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.
• Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.
• Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.

Your profile

• Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations.
• Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).
• Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.
• Experience with problem solving, incident analysis, and operational logging in secure service settings.
• Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.
• Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.

We offer

• An open and friendly corporate culture characterized by constructive and collaborative interaction.
• Support for your future plans with a company pension scheme (depending on country-specific circumstances).
• Flexible working model allowing you to organize your working day yourself.
• Additional benefits such as special payments or extra vacation days on anniversaries or other special occasions.
• Health insurance for overseas travel and private accident insurance for all employees.
• Utimaco's diverse and growing global team, including colleagues from 42 nationalities and 45 languages spoken.

Do you feel addressed? Then we look forward to receiving a meaningful application stating your earliest possible starting date and salary expectations.

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