Community Engagement Manager / Executive
WillPowders is a science‑driven, biohacking and wellness brand founded by Sunday Times No. 1 bestselling author Davinia Taylor. We have a no‑nonsense mission to help people feel and think their best. Our products do the heavy lifting, but it’s the knowledge and tools we share that put the power back in people’s hands, helping them take back control of their own well‑being.
About the Role
We’re looking for a passionate, proactive Community Engagement Manager or Executive to manage and grow the WillPowders online community. This role is all about connecting with our audience, elevating the brand and ensuring our customers feel informed, supported and inspired. You will be responsible for daily engagement across our social platforms, spreading WillPowders knowledge and partnering with Customer Service, Events and Marketing to build meaningful moments for our community – both online and in person.
Key Responsibilities
Social Media Engagement & Management
- Monitor and respond to comments, DMs, and community conversations across Facebook, Instagram, TikTok and LinkedIn.
- Maintain brand voice and messaging in all community interactions.
- Proactively start conversations to increase engagement and deepen community connection.
- Identify common questions, trends, and opportunities to educate followers about WillPowders products, philosophy and lifestyle.
Community Education & Brand Advocacy
- Communicate WillPowders knowledge clearly and effectively across all platforms.
- Support content creation with insights into what the community wants and needs.
- Share product stories, benefits, and brand mission in an authentic, conversation‑driven way.
- Spot community advocates and help nurture relationships with superfans.
- Work closely with the Customer Service team to ensure quick and accurate responses.
- Partner with the Marketing team to support campaigns, launches, and educational content.
- Coordinate with the Events Team to bring community insights into event planning.
Community Events & Experiences
- Assist in the development, planning and execution of community‑facing events: virtual and in person.
- Help brainstorm and produce experiences that deepen customer connection to WillPowders.
- Gather community feedback before and after events to continuously improve engagement and satisfaction.
- Plan, coordinate and execute social media giveaways and contests.
- Ensure promotions align with brand messaging and compliance requirements.
- Track and report on performance and engagement from giveaways to optimize future campaigns.
Skills & Qualifications
- Strong written communication and a warm, positive online presence.
- Ability to multitask across multiple platforms without losing attention to detail.
- Passionate about Biohacking, wellness and health.
- Highly collaborative and comfortable working cross‑functionally.
- Creative problem solver who enjoys building relationships with customers.
- On‑site gym and bio‑hacking facilities.
- Annual company performance‑based bonus.
- 25 days holiday + bank holidays.
- Company events.
- Discount on products.
Seniority level
Associate
Employment type
Full‑time
Job function
Customer Service and Marketing
Industries
Wellness and Fitness Services
Location
Clitheroe, England, United Kingdom
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