This role is within the Firmwide Technology Resiliency (FTR) Testing Center of Excellence, part of JPMorgan’s EMEA Resiliency Testing team, tasked with executing targeted resiliency simulations across all major Lines of Business and Corporate Functions and technology testing of data centers, thereby strengthening technology and business controls, increasing preparedness, and ensuring effective response and recovery capabilities against today’s most prevalent threats. In this role you will interface with the Firm’s business and technology leaders to pinpoint areas of emerging risk, partner with deep subject matter experts to craft realistic simulation/testing scenarios and objectives, and drive tangible lessons learned to completion through a robust findings management process that is risk-based and metrics driven.
Primary Roles/Responsibilities
- Participate in effective planning, design, conduct, and evaluation of both internal and external resiliency simulations and testing in accordance with the firm’s business and technology resiliency standards as well as global regulatory frameworks
- Support across all aspects of exercise project management, spanning the entire engagement lifecycle (i.e., plan, design, conduct, and assess) to include scheduling meetings, reserving venues, facilitating discussions, and providing senior leader project updates
- Coordinate with key stakeholders across the firm to develop tailored, all-hazards simulation scenarios that achieve business, resiliency, technology, and/or cyber incident response objectives
- Support post-exercise after-action analysis, reporting, and assessment, synthesize corrective actions, implement tracking/monitoring of progress, and design future simulations to validate improvements
- Identify and address opportunities in process, procedures, tooling and knowledge management
- Support overall team strategy and capability uplift initiatives to drive rapid maturity
Key Qualifications
- Demonstrated ability to manage multiple, parallel, complex engagements collaboratively with a diverse set of stakeholders, subject matter experts, and senior leaders to build requirements and execute across a core set of project milestone
- Preferred 3+ years of experience in planning, developing, and coordinating incident response playbooks, runbooks, or other key operational processes across a large organization. Knowledge of, and experience working within, the financial services sector is preferred
- Familiarity with how key international financial systems operate, to include an understanding of the current threat landscape, operational resiliency considerations, and possible systemic risk scenarios. Experience formulating and/or interpreting threat and risk analyses of cyber adversary techniques, technology disruptions, terrorist attacks, severe weather, and other major hazards
- Experience developing and presenting briefings to senior leaders in addition to large group meeting facilitation and logistics planning
- Excellent writing skills and ability to communicate effectively. Proficiency in the use of Microsoft Office and related technologies. Background in metrics development, data analysis & visualization, and automation is a plus.
- The ideal candidate must demonstrate exceptional organizational skills necessary to plan, design, and coordinate the development of simulations and data center tests to help ensure crisis management and incident response procedures are integrated across the firm
- Ability to perform occasional weekend work to support data center testing events
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