As aDelivery Support Executive, you’ll play akey role in supporting our school partners and volunteers to ensure smooth operations and impactful outcomes for children. This is abusy and varied role, involving administrative tasks, relationship management with schools, and assisting our volunteer team in delivering excellent service. You’ll help ensure our processes run seamlessly and effectively contribute to our mission of helping children thrive.
Job Description
- Provide vital administrative support to the Schools and Volunteers Teams by managing a busy inbox, resolving volunteer queries, and ensuring smooth coordination for the seamless delivery of programmess and operations.
- Coordinate termly and ad-hoc tasks, such as collecting feedback, updating reports, and supporting reading data analysis to drive continuous improvement.
- Manage the recruitment pipeline for high volumes of volunteer applicants, ensuring all processes meet regulatory compliance requirements and uphold high standards of applicant quality.
- Lead volunteer interviews in alignment with Safer Recruitment standards, building rapport, assessing suitability, and understanding volunteer motivations to ensure a positive and compliant onboarding experience.
- Drive continuous improvement by analysing feedback, refining processes, and enhancing the volunteer experience.
- Collaborate across teams to ensure our volunteers are equipped to help children succeed.
- Contribute to enhancing the experience of both schools and volunteers by monitoring sessions, maintaining resources, and assisting with targeted administrative projects.
- Support safeguarding processes by overseeing the moderation of recordings and ensuring compliance with safeguarding policies and best practices
Person Specification
We’re seeking someone who is:
- A natural communicator: Clear, confident, and empathetic in both verbal and written communication.
- Organised and proactive: Capable of managing multiple tasks in a fast-paced environment.
- Detail-oriented: A structured thinker with exceptional attention to detail.
- Results-driven: Motivated to meet personal and team goals.
- Adaptable: Flexible and curious with a positive, professional attitude.
- Data-savvy: Comfortable working with systems like Microsoft Office (Outlook, Excel, Word) and analysing data to inform decisions.
Title:Delivery Support Executive
Department:Schools and Volunteers
Location:Hybrid working with two days aweek in Bookmark Head Office (London)
Line Managed by:School Relationship Manager – TeamLead
Works with:Reading Programme Delivery Manager and Volunteer Retention Lead
Role type:Fixed-term contract to30June2026, Full-Time
Salary:£27,007.50(London Living Wage) pro-rata
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