At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries — trusted by 90% of Tier 1 capital markets firms.
We believe when our team thrives, so do our customers. With us, you'll find:
- A culture that backs you– We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment.
- Work that matters– Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks.
- Room to grow– Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years.
With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity–backed global partner.
Scope of Role
As a Senior Product Designer / UX Designer, you will lead the end-to-end user experience for the ITRS observability platform, with a focus on delivering enterprise-grade solutions for large, multi-site clients who require a unified, “single pane of glass” experience. This includes analytics dashboards, real-time alerting, Open Telemetry-driven insights, agentic AI interactions, and consolidated operational views that span distributed environments.
This role offers a permanent, full time contract reporting to our Group Product Manager. You will work from our New York office or London HQ on a hybrid-work schedule, paying a salary range of $115,000 - $140,000 per annum (in NY).
As Senior Product Designer, you will:
- Lead user research, usability testing, and workflow discovery across dashboards, alerting, diagnostics, and AI-driven insights.
- Design data-rich, scalable interfaces optimized for complex multi-environment deployments.
- Create visualizations and workflows that unify metrics, logs, traces, and topology into a consolidated enterprise view.
- Improve real-time alerting UX to support enterprise triage, cross-site incident correlation, and rapid response.
- Develop interaction models for agentic AI within an enterprise operations context.
- Deliver wireframes, prototypes, and final designs aligned with cross-product coherence and enterprise-grade expectations.
- Partner with PM and engineering to ensure quality implementation across distributed product squads.
- Enhance accessibility, clarity, and workflow efficiency across all observability initiatives.
Requirements
- A strong SaaS portfolio with case studies that show the problem, process, final design, business impact, and refined UI craft.
- Deep experience in data analytics and visualisation. You lead users to insight with clear information design.
- 5+ years in product design or UX for SaaS or Fintech products. B2B or product-led experience is a bonus.
- Expert Figma skills and design-system experience. You know components, variants, and Auto Layout.
- Comfortable with user research. Interviews, task analysis, and usability testing.
- Excellent interaction and visual design. You sweat the details and ship interfaces that feel effortless.
- Clear communicator who explains decisions and handles trade-offs well.
- Someone applying for this role would benefit from experience in monitoring or observability, dashboards for expert users, and basic front-end or prototyping skills.
- Health Insurance, Vision Plan, and Dental Cover for you and your dependants
- HSA & FSA
- Employee Assistance Programme
- 401(k)
- Remote Hybrid Working
- Enhanced Parental Leave
- Life and AD&D Insurance
- 20 Days Holiday + Public Holidays + 3 days paid volunteering leave
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
- Health Insurance and Dental Health Cover for you and your dependants
- Employee Assistance Programme
- Pension
- Flexible Hybrid Working
- Enhanced Parental Leave
- Travel Insurance
- Life Assurance
- Income Protection
- Referral Bonus
- Buy and Sell Holiday
- Training Reimbursement
ITRS is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business.
We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
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