IT Service Desk Lead - Hands-On & People-Focused

A leading IT service provider is looking for an IT Service Desk Team Lead in Basingstoke. This position combines hands-on technical work with team leadership, guiding a small support team while improving service quality. Key responsibilities include managing complex technical issues, coaching junior staff, and overseeing daily operations. Ideal candidates will have experience in IT support roles, particularly with Microsoft 365 and ITSM platforms. This is a hybrid role offering stability and a clear path into leadership. #J-18808-Ljbffr