Business Support Manager
A law firm is seeking a talented Business Support Manager to lead its PA teams and support the smooth operational running of a busy practice area. This role suits someone with strong PA/secretarial leadership experience, excellent organisational skills and a proactive, solutions‑focused mindset.
Why this role?
- Join a collaborative, approachable team where your contribution is recognised.
- Access high‑quality learning and development opportunities.
- Be part of a supportive, professional environment where you can thrive and grow.
The team
You will work alongside Partners, fee earners and a structured PA team, including senior and junior PAs and administrative support.
Key responsibilities
Operational & Partner support
- Oversee the day‑to‑day running of the practice and the PA team.
- Act as the main contact for business services teams.
- Improve Partner efficiency by managing administrative processes.
- Attend Partner meetings, set agendas and capture actions.
- Support financial awareness, utilisation monitoring and salary benchmarking.
- Coordinate billing processes and ensure PA team compliance.
- Support technology updates and communicate recurring feedback.
Business development coordination
- Work with BD teams to ensure accurate client, market and activity information.
- Ensure PA support for interaction lists, referral data and events.
Team leadership
- Develop, train and mentor the PA team.
- Lead performance management and regular check‑ins.
- Ensure proactive, high‑quality support is delivered across the group.
- Oversee PA recruitment, resourcing and succession planning.
- Allocate work fairly while supporting individual development.
Firmwide collaboration
- Share best practices and maintain consistency across departments.
- Help shape departmental processes aligned to firmwide initiatives.
- Support wider training needs with L&D.
- Assist other practice areas with overflow work when required.
About you
- Strong PA experience with supervisory/mentoring background (essential).
- Experience in a partnership environment, ideally within legal or professional services.
- Excellent written English, grammar and attention to detail.
- Advanced MS Office skills and familiarity with document and billing systems.
- Confident communicator with strong influencing skills.
- Highly organised, proactive, resilient and able to manage fluctuating workloads.
- Professional, client‑focused and able to work both independently and collaboratively.
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