Overview
An exciting opportunity has arisen for a Commercial Product Executive to join our Citywire team. Reporting to our Commercial Product Manager, this role sits at the heart of our commercial product offering, supporting products including Ratings, Data, Awards and Subscriptions. This is a varied, hands-on role suited to someone who enjoys working with clients, data and internal stakeholders. You’ll help ensure our products run smoothly day to day, support client relationships, and contribute ideas that help improve and evolve our commercial offering in a competitive market.
What you’ll be doing
- Respond to and resolve client queries, ensuring they are fully utilising our products and services.
- Facilitate smooth onboarding processes for new clients, setting them up for success from day one.
- Prepare and deliver detailed monthly reports, charts, and insights to keep clients informed and engaged.
- Ensure clients are maximising the potential of our commercial products by staying in regular communication and offering ongoing support.
- Conduct thorough product and market research to help identify trends and opportunities for product improvement.
- Manage timelines and processes efficiently, ensuring smooth operations across various product lines.
- Keep records and spreadsheets updated to ensure accuracy and clarity in all reporting and tracking.
- Provide additional assistance to sales, marketing, and operations teams as needed.
What we’re looking for
- Excel Proficiency: You’re comfortable with Excel and love working with data.
- Strong Communicator: You possess excellent written and verbal communication skills, easily interacting with clients and internal teams.
- Organised & Efficient: You’re great at managing your time and handling multiple tasks in a fast-paced environment.
- Collaborative: You enjoy working in a team environment and are comfortable collaborating across departments.
- Proactive: You’re a self-starter who can anticipate needs and solve problems before they arise.
- Detail-Oriented: You have a keen eye for detail, ensuring that nothing slips through the cracks.
- Interest in Asset Management: A curiosity and interest in the asset management industry will help you thrive in this role.
Culture and benefits
- We cover - and connect - all sides of the $100 trillion global asset management industry - through our news, events and insights.
- At Citywire, we uphold a culture rooted in honesty, integrity, and fairness, where every voice is valued and heard. Our culture promotes constructive dialogue and collaboration on a global scale.
- Join the team at the forefront of the global asset management industry.
- Generous holiday entitlement: Start with 25 days per annum, increasing to 28 days after three years' service, and 30 days after five years' service, in addition to bank holidays.
- Flexible working options.
- Annual allowance for well-being activities or gym memberships, with assistance available for monthly or annual costs.
- Eye-test and glasses allowance.
- Critical illness cover and group life assurance from day one of employment.
- Well-being support: Access to an independent Employee Assistance Programme, available 24/7.
- Cycle to work scheme and annual travel card loans.
- Techscheme: Purchase the latest tech through our employer scheme, spreading the cost over 12 months with National Insurance savings.
- After two years of continuous service, access group income protection, private medical, and dental insurance.
Citywire is an equal opportunities employer.
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