About the job Graduate Chinese Customer Advisors
Chinese speaking Customer Advisor role with visa provided.
Responsibilities
- Being a point of contact for all customers providing over the phone and email advice and support
- Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach
- Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained
- Supplying costs and charges for equipment, helping the client to understand which service they require
- Liaising with site contacts to clarify information and check assess for deliveries and collections
- Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
- Raising cases on the CRM database daily to record account history
Requirements
- Recent graduate currently living in the UK or Europe
- Fluent spoken and written simplified and traditional Chinese
- Excellent written and verbal communication skills
- Able to listen, project empathy, and resolve complaints
- Able to meet sales and work quotas
- Be a team player
- Able to organise, prioritise, and multitask
Visas are provided and relocation assistance if required.
Please apply with your CV and we will get back to you as soon as possible.
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