Overview
The Role As Manager, Commercial Incentives, you own the design, evolution and day-to-day operation of Deliveroo’s commercial compensation schemes. This includes commission-based sales incentives and KPI-driven account management bonus plans across all markets. You partner closely with local commercial leadership to ensure incentive schemes align with Deliveroo’s business and financial objectives. You ensure schemes are clear, consistent, and embedded into day-to-day commercial operations. You are responsible for the design and evolution of Deliveroo’s commercial incentives framework, improving design, tooling, and scalability over time. In this capacity you will work closely with the wider Deliveroo compensation and benefits team. Supported by a Program Manager and Analysts you are accountable for executing the schemes end-to-end, to include performance tracking, payout calculations, governance, and issue resolution. You sit within the Commercial Operations team, working alongside teams focused on providing commercial insight, learning and development and change management to enable frontline commercial teams globally.
What You’ll Be Responsible For
- Own the design and evolution of commercial incentive schemes
- Lead the design and ongoing evolution of commission and KPI-based incentive schemes across markets, defining metrics, weightings, thresholds, accelerators, and payout structures
- Ensure incentive schemes align to commercial strategy, financial targets, and risk appetite
- Model proposed schemes under multiple performance scenarios to assess cost exposure, payout distribution, and behavioural impact
- Own the governance framework for commercial compensation, including documentation standards, approval processes, and control mechanisms
- Act as the primary point of accountability for incentive accuracy, consistency, and operational reliability
- Execute schemes with accuracy and integrity
- Oversee the ongoing management and administration of all commercial incentive schemes, ensuring accurate, consistent, and timely payout
- Lead monthly and quarterly incentive calculations in partnership with local leadership, managing exceptions, validating outputs, and maintaining high data quality standards
- Design, document, and maintain scalable processes for target setting, scheme execution, and performance validation
- Own incentive performance reporting, identifying trends, risks, and opportunities to refine scheme effectiveness
- Resolve operational or structural issues that undermine trust in compensation outcomes
- Improve how scheme are delivered and managed through tooling and process
- Build and improve workflows that streamline incentive management and reduce manual effort
- Partner with Product and Technology teams to improve processes with scalable, user-friendly systems
- Define clear functional requirements for incentive tooling based on operational needs and commercial use cases
- Drive standardisation where appropriate, balancing global consistency with local flexibility
- Continuously evaluate scheme effectiveness and recommend improvements based on data, market feedback, and business performance
What Success Looks Like
- Incentive schemes are trusted, accurate, and paid on time
- Local commercial leaders clearly understand scheme mechanics and implications
- New incentive schemes can be launched efficiently and consistently across markets
- Incentive costs are predictable and well governed
- Manual, spreadsheet-driven processes are progressively replaced with scalable systems
Key Competencies
- Attention to detail: Consistently delivers accurate calculations and outputs. Takes personal accountability for data quality and correctness
- Data and analytical capability: Confident analysing performance data using BI tools such as Looker or Tableau, alongside Excel, to inform decisions and improve incentive design
- Operational ownership: Comfortable owning complex operational processes end-to-end. Anticipates risks, resolves issues, and continuously improves how work is done
- Communication and influence: Explains complex concepts clearly and simply. Builds strong working relationships across functions and seniority levels. Can challenge constructively when needed
- Commercial judgment: Understands the commercial and financial implications of incentive design. Able to assess trade-offs and recommend pragmatic solutions
- Collaboration and team contribution: Works effectively across teams and markets. Supports knowledge sharing, builds alignment, and contributes positively to team culture
Why Deliveroo?
Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.
Workplace and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
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