Role Purpose
The Service Manager provides senior operational leadership across Muve Homecare services. The role takes a lead on quality governance risk management and service development ensuring care is safe effective and person-centred. The Service Manager is responsible for assessment care planning and oversight of care packages while working closely with MDTs and internal management teams.
What We Offer
- Mileage reimbursement
- Supportive management and clinical oversight
- Opportunities for professional development and progression
- A values-led organisation focused on independence dignity and quality of life
Location: Primarily field based across supported living services across North West & Yorkshire area, with occasional working from the Muve Homecare office.
Hours of Work: 40 hours per week worked flexibly to meet service needs.
This role includes evenings nights and weekend working and is not a Monday–Friday office-only role.
Key Responsibilities
Operational Oversight and Quality
- Provide senior leadership and oversight across services ensuring compliance with care plans risk assessments and regulatory requirements
- Take a lead role in mobilising packages of care including rapid response planning and staffing coordination
- Maintain a visible presence in both the office and the field supporting staff and managers
- Provide leadership decision-making and escalation support to Management.
- Supporting the Out of Hours Team when senior leadership is required.
Staff Leadership and Support
- Act as a point of escalation for staff queries incidents and concerns
- Provide practical and emotional support to staff working with individuals with Learning Disabilities Mental Health needs and behaviours that challenge
- Promote least restrictive practice and positive risk-taking
Safeguarding Risk and Governance
- Support safeguarding processes incident management and follow-up actions
- Ensure restrictive practices are lawful proportionate and recorded appropriately
- Complete reports following incidents audits and reviews
- Escalate concerns and provide clear feedback to the Registered Manager
Systems and Documentation
- Use and review digital care planning systems such as Birdie or equivalent
- Ensure accurate timely and high-quality documentation is maintainedSupport audits and quality improvement actions
Essential Requirements
- Experience supporting people with Learning Disabilities Mental Health needs and behaviours that challenge
- Experience within supported living or community-based services
- Ability to work flexibly including nights and weekends
- Full UK driving licence and access to a vehicle (mileage paid)
- Strong understanding of safeguarding risk management and person-centred support
- Ability to lead support and challenge staff practice appropriately
- Right to work in the UK
Desirable Criteria
- Experience in a Senior Support Worker Team Leader or Deputy Manager role
- Knowledge of PBS PMVA or equivalent
- Experience using digital care planning systems such as Birdie
- NVQ Level 3 or above in Health and Social Care (or willingness to work towards Level 4 or 5)
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