Sales Support Executive – Customer Service – Distribution

Working within the CSD, responsible for providing sales order processing support. Collaborate with distribution partners, overseas offices, and Business Division Managers.

Manchester, UK

Full Time, Permanent

Degree educated

Responsibilities:

Key Accountabilities and Responsibilities:

• Provide customer service support to external distributors, including order taking, complaint handling, and supply chain coordination.
• Focus on pre-sales activities and order processing.
• Handle lead push-out and serve as the point of contact for general inquiries, e.g., technical or product-related, forwarding to the appropriate team if needed.
• Support future e-commerce sales channels such as eBay and Elcometer Shop.

About You:

Experience:

• Minimum of 2 years’ experience in a target-driven, results-oriented environment, with a background in sales, customer service, sales support, product management, or business development.
• Proven track record in customer management and/or supply chain management within a manufacturing setting.
• Experience in customer service, sales order processing, and related administrative and system duties.
• Technical sales and marketing experience is desirable.
• Experience with Customer Relationship Management (CRM) systems.
• Knowledge of e-commerce platforms.

Skills:

• Fluency in English and another language.
• Excellent verbal and written communication skills.
• Ability to communicate technical product attributes effectively over the phone.
• Resilient and capable of handling deadlines and customer issues.
• Strong negotiation and influencing skills.
• Proficient in IT, including Word, Excel, and CRM systems.
• Attention to detail in data entry.

Additional skills include good organizational abilities, problem-solving, analytical thinking, and the ability to liaise effectively with various departments and internal customers.

Applications should be sent with an up-to-date CV and cover letter to hr@elcometer.com or mailed to: Elcometer Limited, Edge Lane, Droylsden, Manchester, M43 6BU.

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