Overview
As a Client Support Officer, you will be responsible for supporting and monitoring the delivery of UK public sector decarbonisation projects, which are funded through grants and loan programmes by BEIS, Scottish and Welsh Governments. You will be part of one of Salix’s programme delivery teams, which are managed by a programme coordinator and a programme manager.
Your responsibilities will ensure that projects comply with Salix’s funding requirements as well as building strong client relationships, and being their first port of call for any queries. You will support the delivery of around 20 projects with a combined value of £50m. You will also be an active member of the Delivery Team and attend team wide meetings as well as have the opportunity to be involved in projects that support the development of our processes and systems and making the company an even better place to work.
Responsibilities
- Cultivate strong customer relationships with Salix clients, enhancing connections through meaningful site visits.
- Ensure the integrity of client project data by leveraging client relationship management systems.
- Analyse and manage data to empower insightful reporting to our board and funders.
- Take charge of your day-to-day tasks in a fast-paced, energetic environment.
- Manage payment processing and cash flow forecasting with precision.
- Create impactful letters and diligently draft and check legal documentation.
- Build reports and presentations that highlight your individual project contributions.
- Handle internal and client queries with exceptional responsiveness and care.
- Work with the Communications and PR team by sharing your insights through presentations and helping prepare materials that showcase Salix's great work at events, conferences, and webinars.
- Engage in broader organisational activities, cross-team collaborations, and charity initiatives that inspire change.
- Champion health and safety standards for yourself and your team, fostering a culture of well-being and support.
What We Offer
- 28 days annual leave.
- Contributory pension scheme.
- Public transport support.
- Access to an Employee Assistance Program.
- Supported training and development budget.
Salix encourages applications from people of all backgrounds and are committed to creating a diverse and inclusive organisation where different perspectives are valued. To monitor our processes, all applicants are asked to complete a diversity and equality form via the link provided here: https://forms.office.com/e/Mc9F0G4uLT
Seniority level
Employment type
Job function
- Customer Service and Project Management
Industries
- Environmental Services and Government Administration
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