Customer Advisor

The hourly rate for this role is £13.02 and up to £15.10 across selected locations within London. The hourly rate will increase after 6 months in role.

About the role

Works onsite and reports to the Assistant or Store Manager. Duties include helping at the tills, advising customers, and working in the back shop. Key responsibilities include:

• Help customers and put them at ease – listening to learn more, answering questions, giving great advice on our products, recommending items, or offering a basket.
• Know our in‑store offers and schemes and promote them.
• Help the store run smoothly – ensure the right products are displayed on the shop floor, provide great service at the tills, and support stock in the stock rooms.
• Work with teammates to provide a great shopping experience, ensuring the store is clean and presentable.

You will be provided with award‑winning training accredited by the Institute of Customer Service.

What you’ll need to have

• Full training is provided for this role, and we are looking for people who:
  • Excel in a varied environment, working at pace.
  • Communicate and listen effectively.
  • Enjoy working as part of a team and promote a collaborative dynamic.
  • Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.

Desirable skills

Experience providing customer care and delivering great customer service (not essential).

Benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity / paternity / adoption leave pay and a gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

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