Customer Support Executive

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses is hiring a Customer Support Executive. This is a hybrid role (1 day a week in the London office) with a starting salary of £30,000 and strong potential to go permanent, working with a profitable, PE-backed SaaS scale-up in the LMS space.

What you’ll be doing:

• Managing customer queries through email and live chat.
• Troubleshooting issues and escalating when needed.
• Helping customers navigate the LMS platform and access resources.
• Ensuring every interaction is fast, accurate, and supportive.

What you’ll bring:

• Proven customer service skills with high attention to detail.
• Experience handling email and chat support.
• Ideally some background in SaaS or tech-led businesses.
• A genuine customer-first mindset.

What you get:

• Hybrid working: 1 day a week in the London office.
• 4-month FTC with real potential to convert to permanent.
• An opportunity to join a profitable, PE-backed SaaS scale-up in a secure industry.

Location

• Greater London, United Kingdom

Seniority level

• Associate

Employment type

• Temporary

Job function

• Customer Service

Industries

• Software Development and Technical and Vocational Training

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