MAC Support Specialist

AreyouanexperiencedMACSupportSpecialistwhothrivesinafast-paced,client-focusedITservicesenvironment?Ourclient—aleadingITsolutionsandmanagedservicesproviderbasedinLondon—isseekingatalentedApplespecialisttodeliverexceptionalsupporttotheirdiverseportfolioofclients.

KeyResponsibilities

• Provide1stand2ndlinesupportformacOSandiOSdevicesacrossmultipleclientenvironments.
• Manage,configure,andmaintaindevicesusingMobileDeviceManagement(MDM)toolssuchasJamf,Addigy,Kandji,orMosyle.
• Diagnoseandresolvehardware,software,andnetworkingissuesefficientlyandprofessionally.
• Supportsystemdeployments,upgrades,andintegrationswithinmixedApple/Windowsenvironments.
• Deliveroutstandingcustomerservice—bothremotelyandonsite—withafocusonbuildinglong-termclientrelationships.
• Collaboratewithinternalteamstoensureservicelevelsandclientexpectationsareconsistentlyexceeded.

Skills&Experience

• ProvenexperiencesupportingAppleenvironmentswithinanITsupportormanagedservicessetting.
• Applecertifications(e.g.ACSP,ACiT,orsimilar)highlydesirable.
• Excellentcommunicationandclient-facingskills,withtheabilitytoexplaintechnicalissuesclearlyandconfidently.
• Comfortableworkingindependentlyandmanagingmultipleprioritiesinadynamicenvironment.

What’sonOffer

• OpportunitytoworkwitharespectedLondon-basedITservicesfirmsupportingawiderangeofclients.
• Acollaborativeandsupportiveteamculturethatvaluesprofessionalismandgrowth.
• CompetitivesalarypackagewithprofessionaldevelopmentandApplecertificationsupport.

ApplytodaywithyourCVandashortcoverletteroutliningyourAppleexperienceandpassionforclientsuccess.

Pleasenote:Thispositionis100%officebased(CentralLondon)

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