Technical Support Specialist

Overview

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Fortray Global is looking for a desktop or EUC L1 Engineer in Ireland with English B2 proficiency. Our client is a local Irish company, so the candidate must have work authorization in Ireland or a stable visa valid for at least two years. Contract type B2B.

Position Title: Deskside Technician – End User Computing

Responsibilities

• Provide onsite support to Authorized Users with operational and technical support, and to meet specified SLAs
• Resolve incidents and problems associated with EUC equipment
• Perform reactive troubleshooting to identify potential incidents or problems and prevent recurrence
• Support Authorized Users in connecting to corporate networks and assist with accessing LAN, WAN, printers, and file services
• Provide repair and maintenance for mobile devices
• Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and peripherals)
• Provide software break/fix services and replacement of non-warranty assets for end users
• Provide network printer and scanner connectivity, including IP addressing and TCP/IP configuration
• Provide warranty and break/fix support for networked printers and scanners
• Configure and support end users on mobile computing platforms
• Provide VIP support for equipment including desktop devices, mobile devices, displays, video systems, docking stations, printers, scanners, wireless networking, etc.
• Create, change and remove printer configurations and queues according to SLAs
• Provide on-site hardware support for general troubleshooting of end user computing technologies
• Provide regular, accurate, and timely feedback regarding customer requirements and coordinate with sales, operations, and branch office personnel
• Utilize problem management database and systems to track and report on customer calls and requests
• Communicate technical information to both technical and non-technical colleagues and customers
• Deskside support services as required

Qualifications

• Experience: Requires 3 to 5 years of related work experience
• Sound knowledge of imaging tools (Ghost, MDT)
• Sound knowledge of data backup and recovery tools (USMT)
• Installing, upgrading, and migrating to Windows 7/10
• Deploying Windows 7/10 in large enterprises
• Configuring hardware and applications
• Configuring network connectivity
• Configuring access to resources
• Configuring mobile computing
• Monitoring and maintaining systems that run Windows 7/10
• Configuring backup and recovery options

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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