Information System Analyst

We are looking for a proactive and technically skilled individual to support, enhance, and develop our software applications and databases. In this role, you will play a key part in ensuring our systems operate efficiently, our data is reliable, and our users receive an outstanding service experience.

What You’ll Do

• Provide development and support for software applications, databases, and reporting solutions.
• Monitor Service Desk activity, resolve support requests in a timely manner, and maintain high levels of customer satisfaction.
• Contribute to forward planning for infrastructure requirements, capacity, and availability based on business software needs.
• Play a key role in business continuity and disaster recovery planning, ensuring systems are robust and risk‑resilient.
• Support financial and operational processes through reliable, well‑maintained information systems.

Key Responsibilities

• Diagnose and resolve software incidents across a range of software applications.
• Provide user administration for the ERP system and bespoke applications in use.
• Create, develop and maintain bespoke in‑house systems in line with defined business requirements.
• Maintain IT Security Documentation.
• Keep abreast of security vulnerabilities and apply software patches to in‑house applications.
• Ensure licensing compliance is always maintained.
• Assist all users with any logged IT related incidents when requested.
• Accurately record, update and document requests using the IT service desk system.

Qualifications and Skills Required

• Good understanding of programming languages (such as Studio.Net or similar) and SQL/DBA skills:
  • VB.Net (current systems), C# or equivalent or ASP.Net for future developments if required.
  • SQL Server, management and T‑SQL coding.
  • Oracle Database, management and PL/SQL coding.
• Prior knowledge of ERP systems (such as IFS) preferred but not essential.
• SAP Crystal Reports skills (within IFS).
• Some knowledge of MS Office (Excel / macros – VB6 based), preferred but not essential.
• Atlassian Jira and Confluence knowledge, preferred but not essential.
• Qlik Sense development, preferred but not essential.
• Novacura Flow development, preferred but not essential.
• Basic understanding of Microsoft networks, Active Directory a benefit, some Linux also.

Qualifications

• GCSE Grade A-C/9-4 Maths, English and a Computing related subject or equivalent.
• Computing Diploma or equivalent.

Desirable

• Degree at minimum 2:1, or equivalent, in a Computing related subject.
• Knowledge of HMG accreditation processes within the Defence Industry, preferably with experience of designing and documenting ISO 27001 compliant systems and procedures.

Additional Requirements

• Driving License.
• Travel to alternative locations in the UK (and rarely but potentially abroad) as required.
• Out of hours work may be required in line with the support needs of the business from time to time.

Note: All candidates must meet the security vetting requirements relevant to the role. For reasons of national security, applicants must be British nationals. Dual nationals may be permitted in exceptional circumstances.

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