IT Support Specialist (Healthcare) – Body and Mind Healthcare Clinic
Body and Mind Healthcare Clinic is seeking a proactive and security-consciousIT Support Specialist to support the day-to-day operation of IT systems across the clinic. This role involves providing technical support to clinical and administrative staff, ensuring systems, networks, and security controls remain reliable, compliant, and available.
- Job Title: IT Support Specialist (Healthcare)
- Employer: Body and Mind Healthcare Clinic
- Location: London HA8 7EJ
- Pay: £24,420–£28,000 per year
- Job Type: Full-Time
- Contract Type: Permanent
- Closing Date: Not specified (apply promptly)
About Body and Mind Healthcare Clinic
Body and Mind Healthcare Clinic provides healthcare services supported by NHS-connected systems and internal IT platforms. The clinic values security, compliance, and user-focused IT support, offering opportunities for professional growth and visa sponsorship for eligible candidates.
Job Summary
The IT Support Specialist will provide first- and second-line support, manage networks and firewalls, administer user accounts and devices, and ensure compliance with NHS, GDPR, and Cyber Essentials standards. The role requires strong troubleshooting skills, communication abilities, and a security-aware mindset.
Key Responsibilities
Technical Support & Service Desk
- Provide IT support to clinical and non-clinical staff
- Diagnose and resolve issues with Windows laptops, printers, scanners, smartcard readers, VPN connectivity, and Microsoft 365 services
- Support SystemOne access and smartcard troubleshooting
- Log and manage IT support tickets
Systems, Network & Firewall Support
- Manage LAN/Wi-Fi connectivity and network switches
- Support firewall configuration, VPN troubleshooting, and monitoring security logs
- Liaise with service providers for advanced issues
User, Device & System Administration
- Manage user accounts across Microsoft 365, Entra ID (Azure AD), and NHS systems
- Support onboarding/offboarding processes
- Configure and manage devices via Microsoft Intune
- Assist with software deployment and updates
Security, Compliance & NHS Alignment
- Support compliance with Cyber Essentials, GDPR, and DSP Toolkit
- Assist with endpoint protection, encryption, firewall controls, and incident response
- Handle sensitive data with confidentiality
IT Assets, Documentation & Change Control
- Maintain records of IT assets, licences, and configurations
- Create and update IT procedures, user guides, and documentation
- Provide basic user training on Microsoft 365, SharePoint, and secure access
- Liaise with NHS teams, suppliers, and managed IT providers
Candidate Requirements
- Experience in IT Support / IT Technician / Service Desk role
- Strong troubleshooting skills across hardware, software, and networking
- Working knowledge of Windows environments
- Experience with Microsoft 365 and Intune management
- Basic understanding of networking concepts (LAN, Wi-Fi, firewalls, VPNs)
- Strong communication skills and user-focused approach
- Experience supporting SystemOne or other NHS clinical systems
- Exposure to VPN configuration and troubleshooting
- Experience in healthcare or regulated environments
- IT certifications (CompTIA A+, Network+, Microsoft, ITIL Foundation)
- Knowledge of Cyber Essentials, GDPR, DSP Toolkit
Personal Attributes
- Calm, methodical, and security-aware
- Professional and discreet with confidential data
- Proactive problem solver with willingness to learn NHS systems
- Independent yet collaborative team player
- Company pension
- Sick pay
- On-site parking
Application Process
Applications must be submitted directly to Body and Mind Healthcare Clinic. Click here to apply
How to Apply:
- Prepare your CV highlighting IT support, networking, and compliance experience.
- Apply via the job posting or clinic recruitment channels.
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