Company: Randstad UK

Apply for the CRM & Content Project Manager

Location: Greater London

Job Description:

This range is provided by Randstad UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40,000.00/yr – $48,000.00/yr

Direct message the job poster from Randstad UK

Are you a strategic storyteller with a passion for customer engagement?

Our client is seeking a CRM & Content Project Manager to revolutionise how they connect with their UK driver community – they are a leading global technology platform that is at the forefront of urban mobility and delivery, that operates in over 70 countries with a significant presence in cities across the UK.

This is your chance to lead a high-impact CRM strategy for one of the UK’s most vital platforms. In this pivotal role, you’ll move communications from reactive to proactive and transactional to trust-building, ensuring drivers feel informed, supported, and valued.

What You’ll Be Doing

Own the UK Driver Communications Strategy
Craft and execute a consistent narrative across all driver touchpoints, aligned with UK priorities and global CRM vision.
Lead Life cycle & Campaign Management
Drive engagement through end-to-end campaigns focused on feature adoption, education, and policy awareness.
Oversee Content Production
Manage creative development for driver-focused podcasts and video initiatives with agency partners.
Coordinate Cross-Functional Stakeholders
Run the weekly Customer Collective forum to align messaging across Ops, Support, Policy, and Marketing.
Champion Best Practices & Channels
Define and promote CRM best practices across teams, advising on tone, format, and delivery channels.
Manage Weekly Newsletters
Oversee production from planning to deployment, optimising for performance and feedback.
Measure and Optimise
Work with analytics teams to track KPIs and continuously improve campaign impact.
Advocate for the Driver Voice
Ensure drivers’ perspectives are embedded in all key initiatives and business decisions.
Build Scalable Playbooks
Document processes and share learnings to support regional growth and global knowledge sharing.

About You

3+ years’ experience in CRM, customer marketing, or comms project management
Confident project manager who thrives juggling multiple initiatives
Compelling communicator with a passion for storytelling and tone of voice
Proven success working with creative teams and/or agencies
Comfortable in fast-paced environments, with a bias for action
Analytical and insights-driven, with a knack for translating data into strategy
Passionate about improving customer experiences and building long-term trust
Familiarity with tools like Braze, Salesforce, or Iterable is a plus

Why Apply?

This is a unique opportunity to shape how thousands of UK drivers interact with a leading platform. Your work will directly impact engagement, retention, and satisfaction — helping build long-term loyalty in a dynamic, innovative environment.

Ready to make your mark? Apply now and help redefine the driver experience.

Seniority level

Seniority level
Associate

Employment type

Employment type
Temporary

Job function

Job function
Project Management
Industries
Marketing Services

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London, England, United Kingdom 1 day ago