- Experience in delivering a high-quality customer service across multiple channels; Phone, E-mail, chat, social media etc
- Excellent listening skills, analysis of customer needs and applying appropriate resolution
- Good written and oral communications
- A proactive approach to responding to customer needs and expectations
- Be able to work as an individual and as a member of a team
- Have excellent organisational skills with the ability to prioritise workloads to meet customer’s needs.
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