Motor Claims Handler – Keoghs – Liverpool
Keoghs, Liverpool, United Kingdom
3 days ago – be among the first 25 applicants
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Description
To effectively manage a portfolio of litigated small claims track files (including those in the OIC portal) under the supervision and guidance of a lead File Handler/supervisor. The role will involve handling both quantum and liability small claims cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement. This is a perfect opportunity for someone wanting to take their first steps in litigated file handling and develop the skills required to manage a full litigated caseload. Induction to role training will be provided along with continued on the job support and mentoring from a senior handler/supervisor.
Key Accountabilities
- Management of a caseload of Small Claims Track cases, ensuring Court and OIC portal deadlines are met.
- Delivery of agreed performance targets and quality standards.
- Analysis of evidence to create an initial case strategy on liability and quantum.
- Undertake effective telephone discussions and negotiations with client, defendant, third party insurer and solicitor to pursue settlement.
- Proofing witnesses, assessing evidence and drafting statements.
- Drafting of Court documents and comply with all Court deadlines.
- Instructing, briefing and liaising with Counsel.
- Guiding the Defendant through the litigation process where required and setting expectations.
- Timely and accurate maintenance of all case management, billing and MI systems to ensure completeness of records.
- Delegation of tasks where appropriate to other members of the team.
- Dealing with correspondence and telephone calls within strict service level agreements.
- Updating reports upon receipt of evidence as required.
- Adhering to Client Guidelines and ensuring files are kept within ISO 9001 guidelines.
- Ensuring compliance with the SRA Standards & Regulations.
Working Hours
35 hours per week – Monday to Friday 9am – 5pm with 1 unpaid hour for lunch.
Experience, Skills and Qualifications
- Established experience in law through further education or experience.
- File handling experience within a law practice or insurer.
- Good understanding of the highway code and basic road traffic act principles.
- Ability to plan and prioritise workloads.
- Efficient in a process driven environment.
- Drive to take development opportunities when they arise with a positive attitude.
- Excellent listening and verbal communication skills.
- Excellent written communication skills and the ability to compose professional written communications.
- Ability to follow instruction with attention to detail.
- Ability to recognise when sensitivity and tact are required.
- Effectively work within a team.
- Basic knowledge of the Court Practice Rules.
Benefits
- Davies Incentive Plan.
- 25 days holiday per year, increasing with service level (opportunity to buy & sell 3 days).
- Simply Healthcare Cash Plan.
- WeCare – 24/7 online GP, mental health support and virtual wellbeing covering a wide range of topics.
- Death in Service – after 1 year’s service.
- Pension contribution 5% Employee / 3% Employer.
- Employee Resource Groups.
- Employee Volunteering Programme.
- Cycle to Work Scheme.
- Tech Scheme.
- Season Ticket Loan.
- Gym Flex.
- Access to Online Discount Sites.
- Discounted Gourmet Society Membership.
- Discounted tickets for Merlin attractions nationwide.
- Discounts at local retail outlets.
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