Claims Handler

About the Role

Are you a people person with an eye for detail? AtAllegiant Finance, we’re looking forClaims Handlersto join our friendly and professional team.

You’ll be the first point of contact for our customers, guiding them through their claims journey with empathy and precision. If you’re passionate about delivering great customer experiences and ready for a new challenge, we want to hear from you.

Key Responsibilities

• Support customers through the claims process with professionalism and care
• Liaise with financial service providers and regulatory bodies like the Financial Ombudsman Service
• Review and assess key documents like Final Response Letters and FOS outcomes
• Maintain accurate records in our CRM system
• Communicate clearly via phone, email, and post
• Manage time-sensitive tasks such as redress offers and final decisions

What We’re Looking For

• 1 year+ experience in claims or customer service
• Excellent communication and interpersonal skills
• Empathy, patience, and attention to detail
• Organised, proactive, and able to meet deadlines

What You’ll Get

• £24,000 annual salary
• 25 days holiday + bank holidays
• Holiday buy scheme
• Hybrid working
• Paid parking
• Modern office with excellent facilities
• Great transport links

…