Posted Tuesday 10 February 2026 at 01:00
In the role of Claims handler, you will effectively manage a portfolio of motor claims encompassing property damage and accident damage from infancy through to settlement. You will also ensure indemnity spend is minimized by commercial decision making.
Role: Third Party Property Damage Claims Handler
Location: Liverpool
Working hours: 37.5 hours a week. Monday to Friday 9:00am to 5:30pm
Salary: £25,877 to £32,702 Plus up a performance related bonus of £1500 per year, £375 paid quarterly, eligible for consideration after successful completion of probation.
What you will be doing
- Accountability for own performance against set objectives.
- Validate all claims for indemnity and fraud.
- Proactive and correct assessment of liability.
- Accurate quantum assessment of claims presented using the relevant tools available to assist.
- Application of accurate reserves in line with company guidelines.
- Adherence to best practice and key strategies.
- Effective file and portfolio management.
- Any other Ad hoc task as the needs of the business dictate
What we’re looking for
- Ability to work in a culture of openness, trust, and respect.
- Strong organisation skills with the ability to prioritise tasks.
- Ability to fact find and analyse information to result in accurate decision making.
- Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks.
- You must have at least 6 months continuous employment within Acorn Insurance/Granite.
- No live warning (written or verbal) on file within the last 6 months.
- All other standard housekeeping requirements are expected such as good time keeping and attendance record.
Grow with Acorn
At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of theAcorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing1,700+ people across the UKandreached a milestone £750 millionin total value of insurance policies written in 2024.
We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:
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