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Housing Officer
Based at Stonebrook Way, Birmingham – covering Birmingham, Solihull and Sandwell areas
37.5 hours per week – Monday to Friday, 9:00am – 17:00pm
We have an opportunity for a Housing Officer to join our dedicated West Midland Housing team of 7, based in the Birmingham area. The patch will cover Birmingham, Solihull and Sandwell areas but on occasion, cover may be required for the wider patch of Dudley, Walsall and the North West Leicestershire area.
You will be responsible for providing a high-quality housing management service that meets the identified needs of customers and the wider community. You will be working in a professional manner to resolve problems and improve services. The role involves a mix of lone working and joint working with colleagues / external partners, visiting customers in their homes and the community.
The role of Housing Officer will include:
- Providing clear, proactive advice and support to tenants and leaseholders regarding their rights and responsibilities
- Responding to enquiries and effectively resolving issues related to tenancies, leases, service charges, and occupancy
- Playing a key role in fostering strong relationships with residents, ensuring their voices are heard and actively involving them in shaping the services and communities they live in
- Monitoring the condition of properties and communal areas to maintain high standards of safety, cleanliness, and overall upkeep, ensuring residents enjoy a well-managed and secure living environment
- Responding promptly to reports of anti-social behaviour and neighbour disputes, conducting thorough investigations, facilitating mediation, and taking appropriate enforcement action in line with policy and procedures
- Collaborating with colleagues and external agencies and support services to ensure residents receive appropriate assistance, including safeguarding, financial support or wellbeing services
- Collaborating with colleagues across service areas to support the organisation in meeting its compliance obligations, including fire safety, water hygiene, gas safety, and data protection
Skills and experiences:
- Proven experience of undertaking a similar role
- Prior experience of delivering high quality tenancy services
- Excellent skills in analysing and diagnosing problems and implementing solutions
- Excellent communication and customer care skills
- Proven experience of good practice resident involvement activities
- Excellent understanding of written and spoken English
- Working knowledge of relevant regulations and good practice
- Travel is a requirement of the role, therefore a full valid driving licence and use of own vehicle for business use is essential
Why work for us?
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (rising to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Wellbeing support and tools
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £32,887 per annum (rising to £34,617 per annum after 12 months, subject to satisfactory performance)
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Customer Service, Administrative, and Public Relations
Industries
Non-profit Organizations and Housing Programs
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