Company: Helping Hands Home Care

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Overview

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At Helping Hands, we’ve been caring since 1989—supporting adults to remain safe and independent in the place they love most: their own home. We’re proud to be one of the UK’s largest and most respected home care providers, and we’re growing every year.

We’re excited to be growing our quality team and are on the lookout for an experienced Quality Auditor. If you’re someone who truly cares about service excellence, knows compliance like the back of your hand, and wants to make a real impact on care standards across the country, we’d love to hear from you. This could be just the opportunity you’ve been looking for.

What You’ll Be Doing

As a Quality Auditor, you’ll play a key role in ensuring our services meet and exceed internal standards and regulatory requirements (CQC and CIW). You’ll independently audit branches and services, identify areas for improvement, and help embed a culture of quality across the organisation.

You’ll also collaborate with our Quality Business Partners, Branch Managers, and operational leaders to drive best practice and continuous improvement that directly benefits our customers and carers.

Key Responsibilities

Plan and carry out internal audits across the organisation in line with our quality audit schedule
Evaluate services against CQC and CIW standards and provide expert guidance on improvements
Identify trends, risks, and opportunities for improvement and create clear, actionable reports
Monitor and validate corrective actions through to completion
Support services with preparation for regulatory and commissioner inspections
Work with branch teams to ensure policies, procedures and quality standards are fully embedded
Share best practices across regions to drive consistent excellence in care
Collaborate with internal teams (e.g. L&D, HR, GDPR) to support compliance and improvement
Maintain up-to-date knowledge of industry regulations and contribute to policy development

What We’re Looking For

Strong knowledge of CQC and/or CIW regulatory frameworks
Proven experience in a compliance or quality role within the health or social care sector
Skilled in auditing, writing reports, and making practical recommendations
Excellent analytical and communication skills
Highly organised, self-motivated, and solution-focused
Passionate about person-centred care and service improvement
Diploma in Health & Social Care
ISO 9001 Lead Auditor qualification or equivalent
Diploma in Quality Assurance or IOSH certification

Why Join Helping Hands?

Fully remote role with flexible working
Join a supportive, experienced quality team
Help shape national standards and deliver real impact
Opportunities for professional development and continuous improvement
Be part of a respected brand with over 150 branches nationwide
Competitive salary of up to £32,000 a year

Seniority level

Not Applicable

Employment type

Full-time

Job function

Quality Assurance

Industries

Hospitals and Health Care

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