Claims Handler

G MASS Consulting are seeking a dedicated professional to join one of our London Market Managing Agent clients as a consultant, on an initial 6-month contract. To independently manage a portfolio of claims from initial advice to final settlement and provide high-quality claims handling support across Central Operations. The role requires proactive engagement with the market, brokers, underwriters and internal teams to ensure efficient, compliant and commercially sound outcomes.

Key responsibilities

• Take responsibility for end-to-end claims handling for assigned files, including advice, negotiation, documentation, agreement and settlement
• Lead market communication and engagement on claims matters, ensuring clear, timely and professional responses to brokers, underwriters, TPAs and stakeholders.
• Prepare, submit and agree claims documentation and financial entries via ECF/CLASS and other market platforms
• Oversee and support aggregates reporting (e.g., BDX), bordereaux and financial reconciliation activities
• Facilitate payment instructions, ensuring accuracy of amounts, approvals and posting
• Respond to and resolve complex queries, providing guidance and clarification where required
• Produce management information (MI), trends, reporting and analysis to inform decision-making
• Collaborate with Central Operations teams to support process improvements and operational excellence

Requirements

• Proven experience in claims handling within the Lloyd’s London market or equivalent commercial insurance environment; familiarity with ECF/CLASS expected.
• Solid understanding of market systems, bordereaux reporting and claims lifecycle
• Excellent verbal and written communication capabilities
• Strong organisational skills with the ability to prioritise and lead tasks independently
• Professional, solutions-focused, proactive and team-oriented attitude
• Comfortable engaging with senior stakeholders and representing the team externally

Benefits

Salary: to be discussed

Length: 6-month initial contract

This role can be both hybrid and remote

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