Casualty Claims Handler

We are seeking on behalf of our client; a Claims Handler with a focus on Casualty Claims to join their team in Glasgow. The successful candidate will be responsible for accurately assessing and evaluating a range of claims, negotiating settlements, and providing exceptional customer service.

RESPONSIBILITIES

• Accurately assess a range of simple and complex claims and evaluate liability and quantum up to £25,000
• Identify and handle customer complaints effectively
• Negotiate settlement of claims and ensure high levels of customer care
• Engage with internal partners and clients to ensure fair and robust investigation of claim cases
• Participate in audits when required

QUALIFICATIONS

• Experience in the financial services or insurance sector preferred
• Experience dealing with Casualty Claims is advantageous
• Proficiency in Microsoft Office applications

EXPERIENCE

• Proven work experience in a customer-facing environment
• Experience working in a commercial insurance claims environment is advantageous

SKILLS

• Strong written and verbal communication skills
• Ability to acquire new IT skills

DAY-TO-DAY

• Handling a portfolio of up to 350 casualty claims
• Dealing with policyholders and brokers
• Providing a professional claims service at all times

If you have the relevant experience or know someone that does please contact us now on 07458162859or email us at admin@lawesgroup.co.uk

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