Overview
Assistant Manager, CIB Customer Experience at Lloyds Banking Group. This role focuses on designing and managing client experience programmes to understand and interpret client feedback and insight to inform CIB strategic initiatives and BAU investment, and to identify areas for improvement for clients.
Locations: Bristol, Manchester, Birmingham or Edinburgh
Hours: Full-Time
Working pattern: Hybrid, with at least two days per week or 40% of time spent at office sites
What you’ll do
- Design and manage client experience programmes across CIB, including feedback and journey mapping
- Analyse data from multiple sources to generate actionable insights and support strategic decision-making
- Collaborate with external research agencies to deliver market benchmarking and propositional testing
- Develop and maintain tailored qualitative and quantitative research to support key initiatives
- Engage senior leaders with clear, practical insight and recommendations
- Create innovative data visualisations and reporting to inform and influence stakeholders
What you’ll need
- Strong knowledge of qualitative and quantitative research methods and data interpretation
- Skills in data manipulation, analytics and visualisation with a focus on storytelling
- Ability to manage multiple priorities in a fast-paced, project-led environment
- Excellent communication skills and confidence working with senior stakeholders
- Understanding of commercial banking products and client segments
- Experience running client insight programmes would be useful
About Working For Us
We are committed to diversity, equity and inclusion and creating an environment where everyone can thrive, learn and develop. We offer reasonable workplace adjustments during recruitment and employment, and guarantee interviews for applicants with disabilities meeting minimum criteria through the Disability Confident Scheme.
We offer a wide-ranging benefits package, including:
- Generous pension contribution of up to 15%
- Annual performance-related bonus
- Share schemes including free shares
- Discounts and lifestyle benefits
- 28 days’ holiday plus bank holidays
- Wellbeing initiatives and parental leave policies
If you’re excited by the thought of joining, we’d love to hear from you.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Other
Industries
- Banking
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