Receptionist

Overview

Were looking for a polished Front of House & Admin Coordinator to create exceptional first impressions and support daily operations within a luxury aesthetic and surgical setting.

Application Details

• Apply By Date: 31/08/2025




• Start Date: 11/06/2025




• Salary Range: £32000




• Job Title: Front of House & Admin Coordinator




• Location: Harley Street, London




• Contract Type: Full-time (40 hrs/week) / Part-time option (32 hrs/week)




• Hours: Monday to Friday, 9am-6pm + occasional Saturdays

Key Responsibilities

• Welcome and check in clients warmly, creating a professional and comfortable environment




• Manage appointment schedules and patient communications seamlessly via phone, WhatsApp, and email




• Coordinate patient journeys, from pre-treatment instructions to post-treatment care




• Handle payments, consent forms, and aftercare packs




• Keep the reception area impeccable and aligned with luxury standards




• Support admin duties including stock management, deliveries, audits, and document compliance




• Assist with patient photography, online reviews, and CRM communications

Skills & Attributes

• Outstanding interpersonal and communication skills




• Discreet, empathetic, and confident handling VIP patients




• Impeccable attention to detail and high standards of presentation




• Proactive, team-oriented, and solutions-focused




• Experience in clinical, aesthetic, or luxury hospitality settings preferred

Requirements

• Confident using clinic software (e.g., Pabau, CRM/EMR systems)




• Proficiency in MS Office; photography experience a bonus




• Knowledge of CQC protocols or surgical practice is aPlus




• Excellent written and spoken English; other languages a bonus




• Any Other Requirements: CRM, CQC and Pabou

Benefits

• Competitive salary from £32,000 + incentives, based on experience




• Staff discounts on treatments and products




• Ongoing training and CPD opportunities




• Central location in Harley Street, with a high-end working environment

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