Housing Repairs & Maintenance Regional Operations Manager
Join to apply for the Housing Repairs & Maintenance Regional Operations Manager role at Platform Housing Group
Housing Repairs & Maintenance Regional Operations Manager
Join to apply for the Housing Repairs & Maintenance Regional Operations Manager role at Platform Housing Group
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Housing Repairs & Maintenance Regional Operations Manager (Leicester)
Salary £59,693 per annum + Excellent Benefits
Location Home Based – covering Leicester
This is a Permanent, Full Time vacancy.
The Vacancy
Lead locally. Deliver excellence. Put customers at the heart of every repair.
Platform Property Care are looking for a passionate, driven and experienced Housing Repairs and Maintenance Senior Manager to lead a locality based in Leicester as a Locality Operations Manager.
This is your opportunity to shape how we deliver responsive repairs, void refurbishments, and planned works across your area—ensuring every customer experience reflects our values of care, consistency, and accountability.
Why this role matters
As a Locality Operations Manager, you’ll be the driving force behind a high-performing, multi-skilled team. You’ll lead with purpose, inspire a culture of ownership, and ensure our services are safe, efficient, and customer focused.
Your leadership will directly impact customer satisfaction, operational performance, and employee engagement—making a real difference in the communities we serve.
What you’ll be doing
- Leading and motivating a team of Locality Area Managers, In-Day Schedulers, and Trade Operatives
- Delivering high-quality customer-first services with right-first-time repairs and voids
- Embedding a culture of accountability, safety, and continuous improvement
- Managing budgets and resources effectively and delivering value for money
- Using data and insight to inform decisions and improve performance.
- Collaborating across Housing, Neighbourhoods, Commercial, and Asset teams to deliver a seamless, locality-based service
It is Essential that you’ll bring
- Strong technical knowledge of property maintenance and building compliance.
- Up-to-date understanding of Health & Safety legislation, Decent Homes Standard, and HHSRS
- Proven experience in leading teams and driving service improvements.
- A collaborative, inclusive leadership style with a focus on coaching and development
- An HNC/HND in Construction or Building Management (or working towards) and/or CIH Level 4
You’ll be measured on success by:
- 95% of repairs and voids completed within target.
- 85% first-time fix rate
- 95% customer satisfaction with repairs and estates
- Improvements delivered, cost-efficiency, and sustainability outcomes.
- Engagement, culture, and employee turnover metrics
This is more than an operational role—it is a chance to lead change, shape culture, and deliver services that truly put customers first. You’ll be part of a wider transformation programme within Platform Property Care that’s redefining how we deliver repairs and maintenance services for our customers.
Next Steps – How to apply
If you’re ready to lead with impact and help shape the future of property repairs and maintenance in your area, we’d love to hear from you. Click Apply Now to complete an application and upload your CV.
For more details about this position, please refer to the attached job description or if you’d like further information about the role, please email our Recruitment Team at recruitment@platformhg.com.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Management
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