Join to apply for the Front of House Manager role at London Business School
London Business School is seeking a permanent Front of House Manager, Customer Experience, within Campus Services and Estates. The role will oversee logistical operations and service delivery, including space planning and management, catering, hotel contracts, cleaning, porterage, post, reception, fitness centre and security.
You will report to the Head of Customer Experience and be responsible for ensuring consistent delivery of a world‑class experience to a myriad of stakeholders across multiple sites. This highly visible and front‑facing position manages and coordinates the Customer Service Managers to achieve a high level of engagement and interaction with the School community.
Please note this role will be fully based on campus. Office hours are 9‑5, but cover may be required for the 7am‑7pm operation.
Main Responsibilities
- Manage a team of 4 Customer Experience Managers who build effective relationships with stakeholders and deliver a five‑star customer experience.
- Drive quality across the campus and throughout the service, taking personal responsibility for standards.
- Ensure a positive, collaborative and effective service that commands confidence and respect of users.
- Work with Customer Experience Managers to enforce health and safety procedures and good practice.
- Provide duty cover to support annual leave, sickness and major event coverage as needed.
Who We Are Looking For
- Relevant experience as a Front of House Manager or Team Leader in a busy customer service environment.
- Excellent communication skills to engage a variety of audiences.
- Significant experience with Microsoft and other office technology platforms.
- Sound working knowledge of policies, regulations and legislation in the area of specialism.
- Excellent analytical and problem‑solving skills.
- Ability to manage multiple internal and external stakeholders.
- Ability to prioritise and focus on material issues.
- In‑depth knowledge of customer services.
- Experience effectively managing external suppliers/contractors.
- Financial management awareness and commercial acumen.
Seniority level
- Mid‑Senior level
Employment type
- Full‑time
Job function
- Education
Industries
- Higher Education
#J-18808-Ljbffr…