After Sales Support Administrator

Overview

Are you passionate about delivering exceptional customer service and ensuring smooth after-sales operations? Our client, a market-leading business, is looking for a dedicated After-Sales Support Executive to join their growing Operations Team.

This is an exciting opportunity to take ownership of customer interactions, support operational efficiency, and play a key role in building long-term customer satisfaction.

What You’ll Be Doing

• Carrying out detailed inspections of returned products at third-party premises, ensuring compliance with HSE standards.
• Delivering outstanding customer support with a focus on first-time resolution.
• Building strong relationships with service centre agents, dealers, and key stakeholders.
• Managing customer interactions end-to-end, from authorising product collections to coordinating repairs under guarantee.
• Identifying opportunities to streamline processes and improve efficiency.
• Supporting departmental projects from concept through to delivery.
• Travelling across the UK as required to conduct inspections and support customers.
• Continuously developing product knowledge to support personal and team growth.

What We’re Looking For

• 1+ year’s experience in customer service or sales support with proven issue-resolution skills.
• Strong problem-solving and multitasking ability with excellent attention to detail.
• Confident communicator (written and verbal) with strong relationship-building skills.
• Proficiency in Microsoft Office and CRM systems.
• Analytical mindset with accurate data entry skills.
• Self-motivated, trustworthy, and able to work independently or in a team.
• Full UK driving licence (essential).

What’s On Offer

• Private medical & dental insurance
• Group life assurance
• Free on-site parking
• On-site restaurant & coffee shop
• Flexible hybrid working after initial training
• Discounts on a wide range of products

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service and Administrative

Industries

• Office Administration, Consumer Services, and Computers and Electronics Manufacturing

Base pay range: This range is provided by Trinity Resource Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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