Consumer Additions and Consumer Exec provided pay range
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Associate Director @ Consumer Additions | Talent Acquisition, Fashion, Retail, Beauty & Lifestyle
Location – London – full-time office
PA & Office Manager required for a luxury fashion atelier based in London, renowned for bespoke craftsmanship and exceptional client service. This is a rare opportunity to work closely with a leading figure in luxury fashion and craft, supporting the smooth running of a high‑end, client‑facing atelier.
This role will provide high‑level administrative and operational support to the Founder / Creative Director, ensuring the seamless running of their professional schedule, business operations, and day‑to‑day activities at the London atelier.
Key Responsibilities
- Act as the first point of contact for clients, suppliers, press, and visitors, managing front‑of‑house experience, telephone calls, emails, and general enquiries.
- Provide comprehensive administrative and organisational support to the Founder, including calendar management, correspondence, and scheduling of meetings.
- Manage multiple email accounts for the business, handling client communications, phone follow‑ups, scheduling, and confirming appointments.
- Oversee diary/calendar management across multiple business locations, keeping teams updated on client appointments and key events.
- Manage business finances including raising invoices, processing payments, organizing payroll.
- Manage travel for the Founder and colleagues, including detailed itineraries, visa arrangements, travel packing, and shipment of trunks/luggage.
- Oversee personal VIP orders and requests from the Founder’s private client list.
- Organise and coordinate meetings, events, engagements, and conference calls.
- Maintain and update company databases, including client CRM systems, subscription lists, waiting lists, newsletters, and event lists.
- Oversee delivery arrangements, including exports, customs queries, and ensuring clients are kept informed of any delays.
- Liaise with PR and marketing teams on press and social media requests.
- Support ad hoc projects such as photoshoots, newsletters, shows, and company events.
- Ensure the smooth running of the atelier’s daily operations, maintaining a welcoming and professional client‑facing environment.
- Manage facilities and contractors, including building maintenance, repairs, and compliance (fire panels, extinguishers, PAT testing).
- Maintain office and atelier supplies, including marketing materials, branded items, stationery, and garment packaging.
Skills and Experience
- Excellent written and verbal communication skills.
- Strong organisational and time management abilities.
- High level of professionalism, discretion, and gatekeeping skills.
- Effective project management capabilities.
- Ability to interact with clients, the public, and professionals at all levels and maintain strong relationships.
- Strong IT skills, including Microsoft Office and cloud‑based systems.
- Ability to multitask and prioritise effectively.
- Appreciation for craftsmanship and luxury service.
- Proactive, self‑motivated, and able to anticipate the needs of the business owner.
- Previous experience supporting senior leadership or founders.
This role is fully office based in central London, working 9am-6pm.
Seniority level
Mid-Senior level
Employment type
Full‑time
Job function
Administrative
Industries
Retail Apparel and Fashion
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