Customer Service Assistant – B2B Drinks Platform – London – Up to £31,500 plus package
This is a rare chance to join an ambitious B2B drinks-industry startup at the very beginning—giving you the opportunity to fast-track your career, shape your role, and grow as they disrupt the UK drinks trade with an innovative, profit-boosting platform.
We are looking for a Customer Service Assistant who will be first point of contact for all suppliers and buyers across the business.The Customer Service Assistant will manage day-to-day enquiries, manage customer satisfaction, problem solving and supporting the loyalty with partnering businesses.
This role will be 5 days per week in the West London office.
What this business offers:
- A competitive salary and performance-based bonuses.
- Opportunities for professional development and career growth.
- The chance to work with globally recognized brands in an exciting and dynamic industry.
- A collaborative and supportive work culture.
Customer Service Manager responsibilities include:
- Support the onboarding of new buyers and customers, ensuring they have the information and guidance they need.
- Handle day-to-day customer service enquiries via phone, email and system platforms.
- Process orders accurately and efficiently, ensuring customers receive the right products on time.
- Assist in maintaining customer service metrics and updating internal systems.
- Gather customer feedback and flag trends or issues to the Customer Service Manager.
- Work closely with sales, operations and supply chain teams to resolve queries.
- Help monitor stock, deliveries and order flows to support a smooth customer experience.
- Contribute to continuous improvement by suggesting ways to enhance processes and communications.
The Ideal Customer Service Manager candidate:
- Experience in customer service, administration or a support role within B2B, FMCG, drinks, hospitality or retail (preferred, not essential).
- Excellent communication skills with a friendly, professional and proactive approach.
- Strong attention to detail and ability to manage multiple tasks at once.
- Comfortable using CRM systems, email platforms and spreadsheets.
- Team player who enjoys working collaboratively with other departments.
- Positive attitude, willingness to learn and passion for helping customers.
If you are interested in having a chat about this role, please forward updated CV’s to Mark@corecruitment.com
COREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors.We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America and South East Asia.To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities.Likewise, if you are looking to recruit then we would love to hear from you.Follow COREcruitment on your favourite social networks – Facebook, Twitter, LinkedIn and Instagram
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