Location: Hybrid (2 days remote, 3 days in‑office)
Contract Details: Temporary until 30th September 2026
MANDATORY: Fluency in Spanish
Responsibilities
- Operational Efficiency: Ideate, launch, and scale solutions to improve operational efficiency, customer experience, and success metrics with minimal guidance.
- Metrics Communication: Publish and communicate operational metrics/KPIs effectively.
- Documentation Management: Drive the creation and maintenance of SOPs, process maps, and training resources.
- Customer Experience Management: Oversee end‑to‑end programs and operations to enhance customer satisfaction.
- Project Execution: Contribute to projects that generate impact, partnering with teams for effective execution.
- Compliance Leadership: Ensure operations comply with legal, risk, and financial guidelines while engaging with suppliers/internal teams.
- Performance Tracking: Analyse operational characteristics to identify opportunities for improvement.
- Knowledge Sharing: Drive the sharing of best practices and learnings internally and externally.
- Supplier Management: Handle supplier selection, onboarding, and performance reviews for specific projects.
- Process Simplification: Provide feedback to enhance workflows and implement improvements collaboratively.
- Stakeholder Engagement: Manage strategic relationships and participate in meetings to identify business objectives.
Minimum Qualifications
- Experience in operations with a focus on process improvements.
- Skills: Proficiency in data analysis, operational SLA knowledge, ticket management, team management, and stakeholder relationship management.
- Language Requirement: Spanish is mandatory.